Job Description

AUTOMOTIVE RENTAL CAR COORDINATOR

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

THE POSITION: The Rental Car Coordinator will assist customers with product rentals including identifying useful products available for rent and reserving, renting, or returning those. CSI (Customer Satisfaction Index) follow up will be a top priority in this role.

THE PERKS:

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills & Qualifications:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalent required.
• Experience customer service preferred. 

Essential Duties & Responsibilities:

• CSI follow up- speaking with customers about their experience with the service provided
• Consults with customers to understand their needs; recommends appropriate products. 
• Answers inquiries regarding product options, availability, cost, and lengths of rentals. 
• Reserves items and maintains records of reservations. 
• Completes or acquires forms and supplemental documentation such as licenses or proof of insurance.
• Explains rental policies to customers and obtains signatures indicating their understanding.
• Explains proper use and care of products to customers.
• Records customer orders; collects deposits, rental fees, and other payments at rental or return.
• Retrieves merchandise for customers, assists with loading equipment, and restocks returned products.
• Inspects products on return to ensure items are clean, in good repair, and, when applicable, refilled or otherwise maintained according to rental agreement.
• Identifies and tags products that need to be repaired, cleaned, or modified before being restocked.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods of standing and walking around rental facility.
• Must be able to lift and carry up to 40 pounds at a time.
• Must be able to wash and vacuum vehicles.
• Must be prepared to work outside in different weather conditions.

THE COMPANY:

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award-winning and nationally-recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals. It’s the mission of the LaFontaine Family to personalize the automotive experience by building lifelong relationships that connect families and strengthen communities.  The LaFontaine commitment to customers, staff, and local communities is demonstrated by active participation and contributions to numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The combination of both the mission and core values provides the basic foundation of our promise … to treat every customer like they are members of our family. From sales to service to parts, LaFontaine Automotive Group is able to meet any customer’s specific needs. LaFontaine represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The LaFontaine Family Deal; it’s not just what you get, it’s how you feel. Visit for additional details.

Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience. 

Our Core Values: Accountability , Responsibility , Respect , Communication , Teamwork , Passion.

LaFontaine Automotive Group is an equal opportunity employer.

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