Job Description

Job Title: AWS Lead Developer Amazon Connect

Location: Parsippany, NJ

Duration: Long Term

Job Overview

We are seeking an experienced AWS Lead Developer with strong expertise in Amazon Connect and AWS backend services to lead the design, development, and migration of enterprise contact center solutions. This role requires hands-on technical leadership, architecture ownership, and close collaboration with cross-functional teams.

Architecture & Design

• Own and drive the technical roadmap for Amazon Connect implementations
• Design scalable, secure, and resilient cloud-based contact center architectures
• Lead migrations from legacy contact center platforms (e.g., Genesys, LivePerson) to Amazon Connect
• Lead and mentor a scrum team of junior and senior developers

Development & Integration

• Build and maintain Amazon Connect contact flows , routing strategies, Lex bots, and call recording/transcription
• Integrate Amazon Connect with Salesforce, ServiceNow, and custom CRM platforms
• Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway
• Implement GenAI-powered solutions using Amazon Bedrock, OpenAI, or LangChain
• Willingness to train strong technical leads on Amazon Connect is a plus

Operations & Support

• Provide production support and participate in on-call rotations
• Perform root-cause analysis, incident response, and post-mortems
• Establish observability using SLIs/SLOs, dashboards, logging, and alerts

Leadership & Collaboration

• Mentor junior developers and guide cross-functional teams
• Partner with network and security teams to ensure IAM, QoS, compliance, and reliability
• Deliver self-service reporting and analytics tools for operational stakeholders

Required Experience

• 10+ years in telephony/contact center systems OR strong AWS backend development
• 3+ years of hands-on AWS backend development
• 3+ years of experience with Amazon Connect (preferred)
• 2+ years with Salesforce Service Cloud Voice (preferred)

Technical Skills

• Amazon Connect: contact flows, CTRs, Contact Lens, outbound calling, call recording (preferred)
• AWS Services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM
• Security & Integration: JWT, OAuth/SAML, REST/GraphQL APIs
• Telephony concepts: SIP, RTP, PSTN, QoS, packet loss mitigation

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