Job Description

Belmond is a collection of more than 50 iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Expressand Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, withexperiences ranging from gliding through Thailand’s emerald jungles to riding on horseback throughthe Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless.Join us and achieve the truly exceptional.

The Belmond Travel Advisor (BTA) will be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query but will have a highly specific knowledge of La Samanna, A Belmond Hotel. The BTA will ensure we deliver on our promise of a 24/7 Customer Contact Organization by partnering with our global colleagues to respond to all reservation requests in a timely and efficient manner.

The BTA will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.

Belmond Travel Advisors will personalize each stay to the guest's individual preferences. Accurately recording this information in the relevant systems so it is shared with the operations teams who need to execute on these. Understanding the Belmond audiences and proactively suggesting destinations, products and experiences that match to the guest profile.

The role is to be based on the East Coast of the US. Candidates residing in New York will not be considered.

The Belmond & LVMH Family

The US Customer Contact Organization is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

What You'll Bring

• Minimum of a Bachelors Degree and one year experience in hospitality, hotel operations or customer service required. College degree in a Hospitality major preferred.
• Ability to communicate in English with hotel guests, suppliers, and employees to their understanding.
• Excellent verbal and written skills, listening skills and questioning techniques.
• Ability to multi-task under pressure in a fast-paced environment, work independently and interact within a team.
• Ability to accommodate a flexible work schedule.
• Understanding of the luxury hotel environment.

This is your moment. Apply today!

Benefits

What We Offer

At the US Customer Contact Organization we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation and holidays as well as complimentary and preferred rate experiences at our iconic destinations.

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