Job Description
The Business Office Manager oversees the Administrative/business functions of the community. Often as first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations. The main objective is to assist the Executive Director in helping the community run smoothly in overall administrative activities.
Position: Monday-Friday, Day shift, may include alternate weekends - MOD.
Qualifications - Minimum Associates’ Degree; Bachelors’ Degree preferred. Assisted Living or Healthcare Experience required.
- Must be able to read, write, speak and understand the English language.
- Experience preferred in an administrative position and/or bookkeeping. Experience in payroll, accounts payable and/or accounts receivable, preferred.
- Intermediate to high skill level with computer application systems is essential.
- Must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls.
- Acceptable driving record (required driver)
- Solid organizational skills and ability to meet deadlines.
Areas of Primary Responsibility
Accounting Liaison
- Assist Department Heads, as needed, with entering appropriate data in Yardi.
- Supervise, coach, and mentor the Receptionist.
- Community point of contact for Human Resources and Accounting situations.
- Type memos, correspondence, reports, and other documents as requested.
- Maintains current file of residents, resident emergency telephone numbers, and emergency telephone numbers for on-call personnel, department extensions.
- Maintains confidentiality of all pertinent resident information to ensure that resident rights are protected.
- Knowledgeable about community services and rates.
- Responsible for making bank deposits daily.
- Maintain Resident Fund Accounts, if applicable.
- As approved by Executive Director, responsible for performing administrative tasks in Yardi and compiling data.
- Reconcile and transmit petty cash reimbursement requests bi-weekly, if applicable.
- Mails invoices, VEC Separation Reports, garnishments, etc. to Home Office in timely manner.
- Responsible for keeping track of receipts for household account, attaching to check stubs and mailing to Business Office monthly.
- Handles semi-monthly supply orders (office, nursing, housekeeping, uniforms, etc.).
- Creates and maintains an atmosphere of warmth, personal interest, and positive emphasis with professionalism and confidentiality
- Informs Executive Director and/or the Human Resources Department of issues related to employee relations within the community.
- Partners with Executive Director in managing Benefits Education and Administration.
- Partners with Risk Management in managing Workers Compensation claims to ensure appropriate employee care and costs management.
- Assists employees with internal and external transfer requests and procedures.
- Coordinates and tracks “Jump Start” orientation for all new hires and ensures accurate maintenance of all employee records and files.
- Maintains current files on employees including I-9, new hire paperwork, performance reviews, and disciplinary actions
Staffing and Recruiting Process
- Works closely with the community’s Regional Recruiter for staffing.
- Monitors and assists managers/supervisors with hiring processes and issues.
- Submits job requisitions through Formstack based on community hiring needs. o Attends weekly or bi-weekly calls with the Regional recruter.
- Coordinates and administers pre hire screening including: applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification.
- Facilitates interdepartmental transfers and promotions and transfers or promotions to other communities
- Oversees the selection and offer processes for employees to ensure proper procedures are followed o Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked.
- Ensures drug screening and background checks are completed in accordance with CSL policy
Job Tags
Home office, Day shift, Monday to Friday,