Job Description

A Day in the Life of a Business Operations Administrator

As a Business Operations Administrator, you will play a vital role in overseeing and coordinating various administrative tasks and operational processes within the company. Your primary focus will be on partnering with operations teams to streamline internal processes and ensure consistent communication across all business units. This position requires you to manage key business operations, coordinate with the finance team, and handle the lifecycle of claim/job processes from initiation to closure. You will also be responsible for tasks like submitting vendor invoices, entering purchase orders into systems such as BOLT/CLAIMTRAK, and participating in production meetings to update job and budget information.

Responsibilities:

• Collaborate with operations teams to improve internal processes and maintain consistency across business units
• Manage the full lifecycle of claims and job processes, from initiation to closure, ensuring timely file handling and updates
• Partner with the finance team on vendor invoices, purchase orders, and job budgets, ensuring accuracy and timely reconciliation
• Participate in production meetings for project updates and job progress, and manage job setup in systems
• Set up new vendors, process invoices, and handle payments, ensuring proper documentation and communication with vendors
• Assist with collections and manage third-party administrators (TPAs) and portals
• Travel may be required

Experience & Education:

• Minimum of 1 year of experience in a fast-paced administrative role with proficiency in Excel, PowerPoint, and job management systems
• Excellent organizational, problem-solving, and communication skills and the ability to handle multiple priorities
• Ability to compile, analyze, and extract data from a variety of sources
• Knowledge of the insurance restoration industry and experience with project tracking software, preferred

First Onsite provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

First Onsite (and its Companies) participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer's Form I-9 to confirm work authorization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Third party resume submissions are not accepted. Any resume submitted will be considered the property of THE COMPANY, and THE COMPANY will not be held liable to pay a placement fee.

Subject to Federal, State and Local laws, regulations and/or ordinances, applicant must be able to pass Background Check and Pre-employment Drug Screen.

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