Job Description

Renew Smiles is a patient-driven dental healthcare provider focused on providing affordable, high quality dental implants. Renew is seeking full-time Call Center Agents to join its small, but rapidly growing Call Center team. 

Call Center Agents enjoy a hybrid work schedule and are responsible for answering incoming calls from potential patients and following up on warm leads. No cold calling required . The Call Center Agent role requires a compassionate conversation while explaining treatment options, answering and asking questions, qualifying candidates, and converting them into a consultation with a soft sale approach. Advancement opportunities available for exceptional Call Center Agents.

Schedule

• Full-Time (Hybrid)
  • 1-2 days home/remote (depending on shift)
• ​​​​​​​Multiple Shifts Available
  • Monday-Thursday (8:30am-5:30pm) and  Sunday (8:00am-5:00pm) 
  • Tuesday-Friday (9:00am-6:00pm) and Saturday (8:00am-5:00pm) 
  • Tuesday-Friday (9:00am-6:00pm) and Saturday (7:30am-4:30pm) 
• First 30 days of training in-office (Centennial, CO)
  • Monday-Friday (7:30am-4:30pm)

Primary Responsibilities

• Utilize Renew’s sales process to qualify leads with a consultative conversation through a series of questions, overcoming objections with the end goal of scheduling a free consultation 
• Ensure questions are answered in a professional, informative, caring, and correct manner  
• Document all call information correctly and efficiently into CRM tracking software
• Maintain confidentiality when dealing with private health information
• Maintain a full understanding of Renew treatment options, scripting, and process entry in CRM  
• Perform consult scheduling duties (e.g., managing confirmations, reschedules, cancellations, etc.)
• Overcome objections and utilize rebuttal techniques while engaging in conversation
• Meet and track daily, weekly, and monthly key performance indicators (KPIs)
• Other duties as assigned

Qualifications and Skills

• Warm, friendly, and compassionate personality with a pleasant phone demeanor
• Strong background in sales/customer service preferred
• Excellent time management and organizational skills with the ability to handle multiple tasks efficiently
• Experience with Microsoft Suite
• Experience with Salesforce preferred (but not required)

Compensation

• $21/hour

Benefits

• Paid time off - 2 weeks (increases with additional years of employment)
• Insurance (eligible 1 st of the month following date of hire)
  • 100% employer paid for employee (on most plans)
  • Health, dental, vision, life, and disability
• Health and flexible spending accounts, 401(K), and employee assistance program
• Fully paid training program
• Hybrid work schedule
• Collaborative, cross-functional, team-oriented environment
• Opportunities for advancement

Other

• Located in Centennial, CO
• COVID-19 vaccination preferred
• Authorization to work in the U.S.
• No relocation assistance

Renew Smiles is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.

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