Call Center Representative Job at JobSmart Consulting, Pittsburgh, PA

MEZoS3pwb25jeTcvY0VjbGRkbTY0bGMrSlE9PQ==
  • JobSmart Consulting
  • Pittsburgh, PA

Job Description

Employment Type:

Contract (Staff Augmentation), with potential for Contract-to-Hire based on performance and client need

Overview:

We are seeking a proactive and compassionate Call Center Representative to support new member onboarding for an innovative digital health and wellness platform focused on improving sleep, metabolic health, and overall well-being. In this role, you’ll play a key part in delivering a smooth and supportive onboarding experience, helping members feel welcomed, informed, and confident using the platform.

Key Responsibilities:

  • Conduct outbound welcome calls to newly enrolled members
  • Provide step-by-step guidance through account setup and platform features
  • Respond to inbound inquiries related to onboarding, app usage, and general support
  • Troubleshoot common technical or access issues
  • Accurately document member interactions in tracking systems
  • Identify and escalate complex issues as needed
  • Collaborate with internal teams to provide feedback on member experience improvements

Qualifications:

  • 1+ years in a call center, customer support, or healthcare service role
  • Excellent verbal and written communication skills
  • Comfortable using mobile apps and digital tools
  • Empathetic, patient, and solutions-oriented
  • Experience in healthcare, wellness, or digital health is a plus
  • Bilingual (Spanish/English) strongly preferred

Job Tags

Remote job, Contract work, Temporary work,

Similar Jobs

Domino's Franchise

Delivery Driver - 4855 General Meyer Ave Job at Domino's Franchise

Harmony Pizza is a small Dominos franchise in the US. While being #1 in every community, we pride ourselves on helping our team members be the best version of themselves they want to be. From creating smiles to being number #1 we want you to come join the fun! ...

Client Accelerators

Junior Media Buyer (Remote) Job at Client Accelerators

Do you geek out on Media Buying and love driving revenue through direct response marketing? Want to get in the door at an extremely fast growing marketing agency? Want to work with world class copywriters, videographers, operations, and other media buyers, to help ...

MTS Pro Services

Apple Store (Independent) Technician Job at MTS Pro Services

 ...grow and develop. If you strive to deliver great IT support and customer service in a fun environment, we want you. Position Summary:...  ...the shop. Our entire business is built on providing the best Apple retail sales and service experience in New York and we are looking... 

Lensa

Retail - Events Coordinator Job at Lensa

 ...of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for Michael's Inc. Clicking "Apply Now" or "Read more" on Lensa redirects you to the job board/employer site. Any information collected there... 

Walmart

Janitorial Associate Job at Walmart

 ...premiums may apply if applicable criteria are met.Employment Type: **Part-Time**Available shifts: **Mid-Shift, Closing**Location**Walmart Supercenter #1692**1120 S MOUNT VERNON AVE, COLTON, CA, 92324, USJob OverviewJanitorial associates ensure customers have a great...