Charity Support Associate Job at Envision Executives, Irving, TX

MUZOTHlKZ3VjeTcvZjBJcWN0cTc0Rms3SVE9PQ==
  • Envision Executives
  • Irving, TX

Job Description

We are looking for a customer service oriented customer support, assist and to manage non profit marketing campaigns throughout the area. Candidates should have a fundraising spirit and philanthropic heart and will be the liaison between the charity and the public! 

The Charity Customer Support Representative will provide fundraising and donation information to the community and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support  Representatives  and Managers are genuinely excited to help customers. They’re outgoing, engaging, patient, empathetic, and passionately communicative.  The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.  This is a social role type someone who loves to talk to people!! 

CSR Responsibilities! 
  • Identify and assess donors’ needs to achieve satisfaction
  • Generate fundraising donations and leads 
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies in conjunction with our charity bylaws and guidelines 
  • Take the extra mile to engage donors and educate on behalf of the charity!
CSR Skills We Love! 
  • Proven customer support experience or experience as a client service representative
  • Philanthropy experience, charity experience or any form of helping others!
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

 

Job Tags

Full time,

Similar Jobs

BrightView

Irrigation Manager Job at BrightView

 ...can grow to be your brightest. We're looking for an Irrigation Manager. Can you picture yourself here?**Here's what you'd do:**The Irrigation...  ...on their own. The Irrigation Manager will oversee a commercial landscape portfolio and multiple service teams. The Irrigation Manager... 

TEKsystems

Strategic Government Advisor Job at TEKsystems

 ...Acquisition Team Requires: TEKsystems Global Services-Strategic Government Advisor(SGA) Role Purpose To serve as a trusted advisor...  ...expertise and knowledge of key industry issues impacting the State and Local Governments marketplace especially in the domain of... 

Elevated Coastal Productions LLC

Real Estate Photographer Job at Elevated Coastal Productions LLC

 ...videographers in Savannah, Bluffton/HHI to join our expanding team. We specialize in delivering high-quality visual content for real estate professionalsand now, we need your skills to help us take things to the next level. This is a flexible, full-time... 

NoGigiddy

Chat Support Agent (Remote) - Entry Level, No Degree Required - 15 - 18 per Hour Job at NoGigiddy

 ...experience? Look no further! NoGigiddy is seeking enthusiastic and dedicated individuals to join our team as Chat Support Agents. In this entry-level role, you will be the first point of contact for our users, providing top-notch support and ensuring a seamless experience for... 

YMCA

Housekeeping Staff - Downtown Y - Evenings & Weekends Job at YMCA

 ...currently seeking Female Housekeeping Staff (to clean female locker rooms) for shifts on Monday & Friday nights 5pm -10:30pm and Saturday and Sunday from 11am-8pm. RESPONSIBILITES: Ensure the cleanliness of the facility by completing the daily checklist Perform...