Job Description

Cisco Unified Communication Analyst needs 5+ years of hands-on experience with collaboration and unified communication technologies
Cisco Unified Communication Analyst requires:
-Bachelor's degree in Computer Science or Information Systems is preferred, but equivalent experience in Unified Communications and IT operations (3+ years) will also be considered.
-5+ years of hands-on experience with collaboration and unified communication technologies, including: Cisco Call Manager Crestron Audio Video Platforms Routers & Switches Cisco Control Hub Expressway Cisco Cube Multicast video and data packet analysis Strong understanding of VoIP protocols (H.323, SIP) and concepts like firewall/NAT traversal and gatekeepers.
-5+ years of experience in a customer-facing role such as Customer Support, Sales Engineering, or a similar position that involved building and managing strong customer relationships.
-Cisco certifications CUCM training, CCNP (Voice), CCNP, CCIE, CCNA Other relevant certifications: Crestron CTI, AVIXA, BICSI, CEDIA
-Extensive experience with popular web conferencing platforms: Webex, Google Meet, Zoom, and MS Teams.
-Proficiency with TCP/IP networking, IP telephony, web conferencing, and switching/routing protocols.
- Demonstrated ability to troubleshoot complex network deployments, utilize appropriate debugging tools, and drive issue resolution.
-Experience with PC and desktop applications such as Microsoft Office Suite and email.

Cisco Unified Communication Analyst duties:
-Delivers on assigned technical tasks within deadlines, encompassing analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, and documentation.
-Possesses technical and design skills, adhering to established standards and procedures.
-Resolves intricate technical issues within defined service level agreements, ensuring customer satisfaction.
Employment Type: Full-Time
Salary: $ 60.00 Per Hour

Job Tags

Hourly pay, Full time,

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