Job Description

Description

At Guiding Eyes for the Blind we are passionate about connecting exceptional dogs with individuals seeking greater independence. We are dedicated to creating and supporting life-changing partnerships between people and dogs.

At our facilities we breed raise and train exceptional guide dogs and match them with individuals ready to embrace a life of greater freedom confidence and possibility. Together they embark on incredible life adventures. Are you ready to play a role in that journey Join us and help be a part of transforming lives.

Our incredible dogs make our mission possible and working with them will inspire you! We put our clients first striving to exceed their expectations by providing exceptional dogs trained to meet their unique needs and empower them to live the lives they choose.

Are you someone who enjoys helping others and creating positive experiences Were looking for a friendly organized and service-driven Client Services Assistant to join our team and help create exceptional experiences for our Clients Graduates Donors Volunteers and Visitors.

As the Client Services Assistant youll play a vital role in creating a welcoming and professional experience for everyone who interacts with Guiding Eyes. Youll be at the heart of our daily operations providing warm and professional front desk phone and concierge support. As the first point of contact whether greeting someone in person answering the phone or responding to an inquiry youll set the tone for the exceptional service our organization is known for.

Youll bring professionalism warmth and calm to every interaction while managing multiple priorities with care and attention to addition youll assist with a variety of administrative and operational tasks that support our graduate services and day-to-day activities. Were looking for someone who takes initiative communicates thoughtfully and enjoys being part of a collaborative client-focused environment. If youre passionate about creating meaningful connections and delivering outstanding service wed love to hear from you!

The Role

This is a part-time onsite position based at our Yorktown Heights NY campus five days a week averaging about 25 hours per week .

• Be the welcoming face of the organization greeting Graduates Donors Volunteers and guests with warmth and professionalism.
• Manage visitor access by monitoring the main gate checking in visitors and vendors and notifying staff of their arrival.
• Handle incoming calls on multiple phone lines with courtesy and efficiency. Provide helpful information route calls to the appropriate departments or individuals and take clear accurate messages when needed.
• Create and maintain a variety of letters communications and documents for students graduates and staff ensuring accuracy and professionalism.
• Manage data entry and maintain up to date student and graduate records using Salesforce and DocuSign.
• Receive and distribute incoming packages (UPS FedEx Amazon etc.) and prepare outgoing shipments including guide dog equipment.
• Oversee mailroom supplies and equipment arranging orders and maintenance as needed.
• Provide day-to-day support for Front Desk operations and assist the Training Department with projects and administrative tasks as needed.

Qualifications You Will Need

• Three to five years of administrative experience ideally in a client-facing or service-oriented environment.
• Passionate about creating meaningful connections and delivering outstanding client experiences.
• Exceptional interpersonal and problem-solving skills with the ability to connect with staff Volunteers Clients and the public with poise tact and warmth.
• Highly organized detail-oriented and able to balance multiple priorities while managing time efficiently. Proven ability to meet deadlines in a fast-paced environment.
• Self-motivated reliable and driven by a strong work ethic.
• Consistently demonstrates a positive attitude professional demeanor and welcoming presence including maintaining a professional appearance at all times.
• Flexible and adaptable collaborator who enjoys taking on challenges and supporting team goals.
• Proficient in Microsoft Office; familiarity with Salesforce is a plus.
• Must be comfortable around large active dogs.

Better Together: Why In-Person Matters at GEB

At Guiding Eyes we believe our best work happens when were -person collaboration strengthens relationships sparks meaningful conversations and helps us achieve greater impact bringing our core values to life every day. Being on campus fosters a true sense of community and shared purpose reminding us that were all part of something bigger as we work side by side toward our mission.

Salary Range: $22.00 - $26.00 per hour ($28600 - $33800 annually)

Please include a cover letter along with your resume telling us About You and to share why youre excited about contributing to our mission. As a Guiding Eyes employee you will enjoy knowing that every day you make a difference in the lives of people with vision loss!

While we appreciate your interest and application only those candidates selected for further consideration will be contacted.

Guiding Eyes for the Blind offers a comprehensive benefits package including the following:

• 403(b)
• Flexible Spending
• Paid Time Off and Holidays
• You are invited to bring your well-behaved dog to work

The above job description is intended to be a general description of the requirements and duties of this position. It is one of inclusion not exclusion. Any Guiding Eyes for the Blind employee must be willing to perform tasks not specified within their specific job description so long as those tasks are in the best interests of Guiding Eyes for the Blind and are tasks which the individual is capable of performing.

EQUAL OPPORTUNITY EMPLOYER M/F D/V

Must be authorized to work in the United States

Job Tags

Hourly pay, Work at office, Flexible hours,

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