Job Description

Email your resume to [email protected] .

Join RKM and make a difference! Since 1999, our mission is to provide open access to quality patient centered healthcare in the communities in which we live. RKM Primary Care is a Federally Qualified Health Center with 10 clinics in 5 parishes.

This is a management position responsible for overseeing the daily operations of the clinic and ensuring it runs smoothly. 

Qualifications/Skills:

• Post-secondary education in health administration or related field, preferred.
• 3+ years of experience in clinical management (ambulatory/clinical setting, preferred).
• Experience related to patient registration, billing, coding and claims reconciliation.
• Knowledge of payment programs (Medicare, Medicaid, and other third-party insurance), preferred.
• Must be able to communicate, written and verbally, clearly and concisely, in a tactful and pleasant manner.
• Ability to create and analyze reports while streamlining registration and billing processes, develop resourceful solutions to problems and make recommendations for corrective action.
• Supervisory experience.

Job Duties:

• Manage clinic workflows including scheduling, front desk, and clinic operations.
• Ensure compliance with HRSA, UDS, PCMH, HIPAA, and other regulatory standards.
• Maintain readiness for audits and inspections.
• Conduct performance evaluations, staff meetings, and training sessions.
• Coordinate staffing schedules and manage time-off requests.
• Collaborate with QI/QA teams to implement and monitor quality metrics (e.g., HEDIS, UDS).
• Participate in incident reporting, root cause analysis, and corrective action plans.
• Lead chart audits and ensure accurate documentation and billing.
• Ensure culturally competent, courteous, and timely care.
• Address patient complaints and service recovery.
• Monitor no-show rates and scheduling practices.
• Monitor budgets, supply costs, and productivity benchmarks.
• Support billing workflows and encounter documentation.
• Generate reports from EHR and practice management systems.
• Serve as liaison between clinic staff and central administrative departments (HR, IT, Billing).
• Communicate policies and initiatives effectively.

Employment Type: Full Time, Monday through Friday.

Company Benefits: Health, dental, vision and voluntary supplemental policies, Up to 5% match in 403b retirement plan, paid vacation and sick time.

Starting Salary Range : $19.00 – $25.00 per hour; up to 3% annual increases.

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