Job Description

Roles & Responsibilities

• Write technical responses for IT and technical questions from RFPs, contracts, customer queries, and security audits.
• Manage and prioritize multiple projects, ensuring timely and accurate responses.
• Develop and maintain strong relationships with technical SMEs and Global Marketing teams.
• Provide technical training to support MMS solutions and product releases.
• Ensure product security white papers and technical details are current and complete.
• Collaborate with cross-functional teams to produce customer-centric, strategic responses for proposals and sales enablement activities.

Experience Required

• Bachelor\'s degree in a technical field or equivalent experience.
• Technical IT training.
• Knowledge of BD MMS products preferred.
• Demonstrated ability to multitask and balance competing priorities to meet deadlines.

Skills & Certifications

• Excellent writing skills, with the ability to assimilate technical information into customer-facing responses.
• Strong project management skills.
• Customer-centric perspective and a desire to assist and support.

Eligibilities & qualifications

• Ability to manage and prioritize multiple projects.
• Ability to develop strong internal relationships with technical SMEs and cross-functional teams.
• Commitment to providing timely and accurate responses to avoid risks or lost opportunities.
• Ability to work collaboratively with product and information security teams to ensure current and accurate technical documentation.

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