Job Description

Job Description

An established multi-activity center located in the beautiful Belle Meade area of Nashville is seeking positive, self-motivated, and energetic individuals who have a passion for fitness and wellbeing.

The Boost FitClub Customer Care Team Member is a vital part of our front-facing team, handling duties such as customer service, membership sales, registration processing, and data entry. This role requires someone excited to meet new people and forge relationships, as well as someone with the attentiveness and administrative skills to handle administrative tasks. We are currently looking for someone for Sunday night from 6:00pm-11:15pm. Starting in mid-March, this shift will end at 10:15pm. This role also includes opportunities to sub for other staff members when they are out!

Part-time opportunities with growth potential. On-the-job training and professional development offered.

Responsibilities:

• Effectively operate Customer Relations Management Software and POS Software, registering new members and conducting any related administrative tasks.
• Respond to FitClub related emails and phone calls, handling a variety of situations from membership questions to fitness class registrations.
• Work with sales and management of new members, process account updates for current members, as well as process any membership cancellations.
• Monitor facility standards and report any maintenance or safety issues to management.
• Provide exceptional customer service through face-to-face interactions with members, addressing inquiries and resolving concerns promptly.
• Assist members with general questions about the facility, services, and programs offered.
• Maintain a positive and approachable demeanor to enhance the overall member experience.
• Work closely with other staff members to ensure smooth operations within the front desk and across the facility.
• Update bulletin boards, newsletters and marketing materials as needed daily, weekly and monthly.
• Enforce safety protocol and maintain a safe environment at all times for all concerned.
• Immediately report injury and/or suspicious incidents to the Director; complete and submit incident report.
• Attend and participate in staff meetings and training clinics.
• Complete required courses and maintain current certifications required and relevant to job.

Qualifications:

• Excellent communication and interpersonal skills to connect with customers and fellow staff.
• Proficiency in operating a variety of computer systems, as well as attention to detail in handling sensitive payment info.
• Ability to multitask while handling various emails and phone calls.
• Ability to work independently and as part of a team.
• Complete program specific certifications (Required)

Benefits and Perks:

• Free Boost FitClub Membership.
• Discounts at our on-site cafe and pro-shop.
• Opportunities for professional development and growth within the organization.

Pay Range: The pay range for this position is $15.00 to $19.00 per hour, commensurate with experience and qualifications.

Contact Information: For any inquiries or further information, please contact our HR department at [email protected].

Job Type: Part-time

Pay: $15.00 - $19.00 per hour

Expected hours: 10 – 16 per week

Shift:

• Evening shift
• Night shift

Work Location: In person

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