Job Description

Elara Caring in Dallas, TX is looking for one intake specialist to join our team. We are located on 3010 Lyndon B. Johnson Fwy Suite 1100. Our ideal candidate is a self-starter, punctual, and reliable.

Elara Caring is a leading provider of home-based healthcare services, offering a wide array of solutions, including home health, hospice, behavioral health, and personal care. The organization is committed to delivering patient-centred care that meets the unique needs of individuals in their own homes. With a focus on clinical excellence, compassionate service, and innovative technology, Elara Caring strives to improve health outcomes and enhance the overall healthcare experience.

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Benefits:

• Competitive compensation package
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family and pet bereavement
• Pet insurance

We are looking forward to receiving your application. Thank you.

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