Job Description

SCR CALL FLOOR WORKER - Springfield - STATE CENTRAL REGISTER CALL CENTER WORKER

CHILD WELFARE SPECIALIST (CWS) - Upward Mobility

Title: CHILD WELFARE SPECIALIST 

Agency : Department of Children and Family Services 
Closing Date/Time: 10/24/2025 

Salary:  $6242 - $9021 monthly. Anticipated starting salary $6242 mo
Job Type: Salaried 
County:  Sangamon
Number of Vacancies: 1
Plan/BU: RC063

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the  SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Agency Statement & Essential Functions

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

The Illinois Department of Children and Family Services is seeking an organized, professional, and results oriented individual to serve as State Central Register Call Center Worker. Under general supervision, this position will provide statewide telephone coverage of a toll-free number for the reporting of alleged child abuse and neglect, making highly responsible decisions regarding intake and screening of information received on initial calls. The position will also secure all information necessary to accurately diagnose and evaluate reports of alleged child abuse/neglect and all information to complete initial oral reports and subsequent reports relating to child abuse/neglect or other child welfare services. This position provides a great opportunity for someone who is passionate about children and focused on ensuring the safety of children and youth. DCFS offers a competitive compensation plan, excellent benefits, and a pension program. The ideal candidate for this position will have excellent organizational skills and strong communication skills. We invite you to join our innovative team to help make a positive difference in the lives of the children and families of Illinois.

• Serves as State Central Register Call Center Worker
• Provides telephone counseling services or referral services for crisis situations; maintains familiarity with resources on a statewide basis for purposes of referral
• Provides information necessary to ensure that all alleged reports of child abuse/neglect are entered into the computer terminal
• Monitors incoming written reports for CPS units
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Preferably requires a master's degree in social work; or a master's degree in a related human service field, supplemented by one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field;
•  
• OR
•  
• Requires a bachelor's degree in social work and one year of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field;
•  
• OR
•  
• Requires a bachelor's degree in a related human service field and two years of directly related professional casework/ case management experience related to family preservation, family reunification, adoption, youth development, counseling and advocacy services or a related field.
•  
• The college or university issuing a bachelor's or master's degree must be accredited, and the degree program in social work must be approved by the Council on Social Work Education.
• This class is included as an Upward Mobility Program credential title.

Conditions of Employment

1. Requires the ability to pass a background check

2. Requires physical, visual and auditory ability to carry out assigned duties

3. Requires ability to work mandatory overtime

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. 

Education

social work or a related human service field

SCR CALL FLOOR WORKER - Springfield - STATE CENTRAL REGISTER CALL CENTER WORKER
CHILD WELFARE SPECIALIST (CWS) - Upward Mobility

Work Hours: Mon - Fri, 4pm-12:30am
Work Location: 2200 Churchill Rd, Springfield, Illinois, 62702

Supervisor : Jenny Buchanan

Pin #: 182559

PUC : 90682686

Agency Contact:  

[email protected]

Job Family: Social Services

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the  Upward Mobility Program link or for specific title information at  UMP Title Descriptions . To exercise contractual rights for this position, employees must upload a copy of the UMP grade notice to their application documents prior to submitting their application.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the  career portal for State employees and review the  Internal Candidate Application Job Aid

Non-State employees: on  Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email.  Please check your “junk mail”, “spam”, or “other” folder  for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]

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