Job Description
What To Expect
As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery. You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
We Offer:
A dynamic and fast-paced environment where inclusion, learning and collaboration are key to successThe chance to work with innovative technology, advanced tools and softwareOngoing training and development to help you grow your skills and careerA competitive compensation and benefits packageA safe, clean and fun workplace
What You'll Do Take over the customer once the order has been placed and guide them through the delivery processValidate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery processCreate an ownership solution for customers who have made their purchase without previous interaction with TeslaUse your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery processCommunicate regularly with customers, setting the right expectations and providing updates on delivery timelinesAddress any questions or concerns that customers may have about the delivery process and provide solutions to any problems that ariseEnsure that all required documentation is completed accurately and on timeClosely adhere to all processes to ensure a speedy revenue recognition and cash collectionCoordinate with other members of the Tesla team, including the Delivery Experience team and the Service team, to provide a seamless and exceptional customer experienceEnsure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfactionConduct vehicle handovers andMeet or exceed delivery targets and performance metrics
General duties:
Operate with a flexible mindset to support sales and delivery needs across the team Ensure that customer details and all actions are accurately tracked and updated in our internal systems Execute on and share best practices with and across your Tesla location Educate customers on the full Tesla ecosystem and all available solutions available to meet their needs In respect to Tesla’s processes, timely execute on sales administrative duties including contract completion, finance, and work in close collaboration with relevant stakeholders to get it done
What You'll Bring Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environmentGood problem-solving skills, with the ability to anticipate and address potential issues before they ariseExcellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleaguesAbility to explain complex topics to customers in simple termsAttention to detail and a focus on accuracy, with the ability to complete documentation accurately and on timeAbility to work independently and as part of a teamPassion for Tesla's mission and products, and a desire to provide an exceptional customer experienceValid driving license held for a minimum of 2 years
, Tesla
Job Tags
Full time, Contract work, Flexible hours,