Job Description

Job Description: Front Desk / Check-In Coordinator

About Us:
We are a busy and welcoming dental office dedicated to providing exceptional care to our patients. Our team is passionate about creating a positive and professional environment, and we’re looking for a friendly, organized, and detail-oriented individual to join us at the front desk.

Position Overview:
The Front Desk / Check-In Coordinator serves as the first point of contact for patients and plays a crucial role in ensuring the office runs smoothly. This position requires excellent customer service skills, attention to detail. The candidate must be available to work full-time, including Saturdays.

• Greet and welcome patients with a warm, friendly demeanor.
• Check patients in and verify their information, including insurance and contact details.
• Assist patients with completing necessary paperwork.

Scheduling & Coordination:

• Manage and confirm appointments.
• Ensure an efficient and organized schedule to optimize provider productivity.
• Handle cancellations, reschedules, and waitlist patients promptly.

Insurance & Billing Support:

• Verify insurance eligibility and benefits.
• Collect co-pays and outstanding balances at check-in.
• Provide basic information about treatment plans and payment options.

General Administrative Duties:

• Answer phone calls and respond to patient inquiries professionally.
• Maintain a clean and organized front desk and waiting area.
• Communicate effectively with the back office to ensure seamless patient flow.

Experience:

• Dental experience required (1yr minimum).
• Dentrix Enterprise knowledge is a plus.

Skills:

• Excellent communication and interpersonal skills.
• Friendly, professional, and patient-focused personality.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.

Availability:
Full-time availability, including Saturdays (required).

Benefits:

• Competitive pay based on experience.
• Opportunities for growth and advancement.
• Paid holidays, sick pay, and benefits package (if applicable).
• Join a supportive and positive team environment.

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