Job Description

We are seeking a Dental Receptionist to take charge of front office operations across our 5+ orthodontic practices in Brooklyn and Queens. As a senior team member, you’ll optimize patient flow, mentor junior staff, and ensure seamless scheduling and insurance processes—all while creating a welcoming, stress-free experience for our patients.

Competitive Pay:  Hourly rates start at $25 per hour , with  higher compensation available  for candidates with extensive experience!

What You’ll Do:

✔  Oversee and manage patient scheduling  across multiple locations, ensuring provider efficiency and patient satisfaction using  Dentrix Ascend, Open Dental  or similar software.
✔  Lead front office operations , streamlining patient check-in/check-out, documentation accuracy, and workflow coordination.
✔  Be the primary point of contact  for patient inquiries, providing clear and compassionate communication regarding treatments, financial policies, and appointment logistics.
✔  Maintain meticulous patient records , ensuring accuracy, confidentiality, and compliance with HIPAA regulations.
✔  Train and mentor junior receptionists and administrative staff , fostering a culture of professionalism and exceptional service.
✔  Optimize scheduling strategies  to maximize provider productivity while keeping wait times minimal.

What We’re Looking For:

✔ 5+ years of experience  in dental reception, front office administration, or a similar senior role.
✔  Expert proficiency in dental office software  ( Dentrix Ascend, Eagle soft, Open Dental ).
✔  Strong leadership skills , with the ability to train, mentor, and oversee front office staff.
✔  Exceptional problem-solving abilities  to handle high-volume, fast-paced environments confidently.
✔  Excellent communication and interpersonal skills , with a warm, patient-first mindset.
✔  Ability to multi-task and prioritize effectively , ensuring smooth daily operations.

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