Digital Consultant - Bilingual French/English Job at Shift Digital, Birmingham, MI

MEZsTnpKNGpleWo4ZmtFdmM5Tys1bEl4TGc9PQ==
  • Shift Digital
  • Birmingham, MI

Job Description

Description

Digital Consultant (Bilingual French/English)

Shift Digital is the leader in digital marketing program optimization. Established in 2008 and headquartered in Birmingham, Michigan, our comprehensive solutions help national brands and their local retailers measure, manage, and improve the performance of their digital marketing and sales initiatives.

This position is an entry-level role within Shift Digital with many opportunities for advancement. In this role you will be exposed to client management and Shift Digital’s proprietary technology solutions.  

Shift Digital offers top-of-the-line medical, dental, and vision benefits including fertility benefits, best in class parental leave, awesome company events and a generous PTO policy plus personal wellness days, community days and more!

Roles & Responsibilities 

  • Provide support in French and English for dealerships enrolled in the Dealer Digital Program
  • Build relationships with dealership clients remotely via phone and email
  • Communicate digital program expertise to clients
  • Work with certified vendors to process dealership requests such as enrollments, cancellations, or upgrades
  • Draw key insights from analytics to make product and service recommendations
  • Troubleshoot technical challenges on behalf of clients
  • Manage and maintain brand compliance standards
  • Attend weekly account status meetings to provide updates from Dealer Support team
  • Complete digital health assessments and program growth outreaches as needed
  • Log client information in Salesforce CRM
  • Communicate with account team to troubleshoot issues, provide reporting, and update client records  
  • Brief field team members on client history on an as needed basis
  • Meet tight deadlines
  • Manage a multitude of tasks in a timely fashion

Desired Experience & Qualifications 

  • Fluency in French Canadian dialect is a requirement
  • Bachelor’s Degree required (Focus in Marketing, Business, or Communications are preferred)
  • 1-3 years of relevant industry experience (Marketing, Communications, or Automotive) OR experience in an internship or on-campus organization 
  • Previous customer service experience is preferred
  • Comfortable working with unfamiliar technology related to the digital space (ie Salesforce, Lead Management Tools, Websites, etc)
  • An ability to work independently but also be a team player
  • Time management skills and organization
  • Strong verbal communication skills
  • Ability to work well in a fast-paced environment

Shift Digital participates in eVerify - EOE

 

Job Tags

Internship, Local area, Remote job, Shift work,

Similar Jobs

Lensa

Software developer Job at Lensa

 ...excellent opportunity for students or recent graduates looking to gain hands-on experience in...  ...you will work closely with experienced developers to build and maintain web applications...  ...skillset, and gain valuable insight into software development processes. Required... 

The Josef Group

Full-Stack Software Developer (Back-end focused) Job at The Josef Group

 ...Full-Stack Software Developer (Back-end focused) Columbia, MD Description : This role will be on a fast-moving software engineering team supporting a microservice ecosystem with several UIs. Project management is done using feature driven development. The team is... 

UPMC

Central Sterile Processing Technician Job at UPMC

UPMC Western Maryland is seeking a flexible Central Sterile Processing Technician to join their team of life-changers!This is a full-time position that will work rotating shifts to provide coverage for the department, including rotating weekends and holidays.Candidates... 

Movement Physical Therapy

Massage Therapist Job at Movement Physical Therapy

 ...your best. Our philosophy is to provide the highest quality therapy through personalized care and education. We support creative and...  ...MPT is seeking an immediate hire for a Licensed Massage Therapist in our friendly outpatient clinic. Assessing clients... 

Home Work Staffing

Full-Time Nanny - Infant and Toddler Experience Required Job at Home Work Staffing

 ...off ~ Sick/personal days ~ Major holidays Schedule MondayFriday, 12-8pm Flexibility required for occasional early mornings, evenings, and travel Key Responsibilities Provide full-time care primarily for the 2- and 6-year-old boys Assist occasionally...