The Field Support & Customer Relations (FSCR) Manager establishes and maintains positive and productive relationships with all Avendra customers, as well as regional and national suppliers, in a specified geographic area. The FSCR Manager is responsible for providing ongoing support, increasing customer satisfaction and program participation, introducing and implementing new suppliers, with the ultimate goal to become a Trusted Advisor for the customers in the designated territory.
The designated territory for this position is all of Arizona with some Southern California coverage. The ideal candidate will be based in the Phoenix area.
Primary Responsibilities
Secondary Responsibilities
• Strong interpersonal and customer service skills; good presentation skills
• Ability to bring customer and supplier together to demonstrate Avendra value proposition
• Solid purchasing program, supply chain knowledge and/or hotel experience to be credible with customers and vendors
• Strong analytical skills
• Excellent problem resolution skills
• The ability to work independently with a flexible schedule; being able to prioritize multiple projects and requirements to include customer visits, follow-up work, formal documentation of the accomplishments and internal support requests
• Demonstrated knowledge of the Lodging/Hospitality industry and relevant work experience
COMPENSATION: The salary rate for this position ranges from $85,000 to $105,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. This is Aramark’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
If hired, employee will be in an “at-will position” and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time and for any reason, including, but not limited to, for reasons related to individual performance, Aramark or individual department/team performance, and market factors.
BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible salaried Aramark employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, vacation, sick leave, and disability coverage. Salary eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
• Flexible work arrangements
• Paid Time Off (PTO), Vacation, nine (9) paid holidays
• Volunteer days, community partnerships, Employee Assistance Program
• Your choice of three medical plans, two carriers to choose from & My Healthy Changes well-being program
• Adoption Assistance & Paid Parental Leave
• Tuition Funding Sources and Scholarship Programs
• Retirement plan with match on annual contributions
#FS-200
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