Job Description

Looking for a New Adventure? Discover a Career in Beautiful Malta!

Craving a fresh start in an island paradise? Malta, known for its crystal-clear waters, timeless architecture, and booming international job scene, might just be the opportunity you’ve been waiting for!

We’re looking for a motivated and meticulous Customer Specialist to become part of our dynamic team. If you excel in fast-paced environments, approach challenges with a solution-driven mindset, and are eager to make an impact, this could be your ideal role.

Role Overview:

As a Customer Specialist , you’ll handle inquiries via email and live chat—no phone calls required. You’ll play a crucial role in content moderation, enforcing platform standards, detecting fraudulent activity, and ensuring our users receive top-tier service.

Key Responsibilities:

• Respond to customer queries efficiently through email and live chat

• Monitor and manage user-generated content, maintaining adherence to platform guidelines

• Detect, investigate, and address fraudulent behavior with accuracy

• Keep thorough and well-organized records of all cases handled

• Work closely with internal teams to optimize workflows and improve the customer experience

• Use cutting-edge tools to provide clear, accurate, and helpful support

• Meet individual performance metrics while contributing to broader team objectives

• Liaise with both internal departments and external client teams to ensure alignment

• Stay up-to-date with best practices in moderation and support through ongoing training

• Adapt quickly to evolving tools, processes, and project priorities

Requirements:

• Fluent in German (C1/C2 level)
• Fluent in English (B2 level)
• EU citizenship or Maltese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us:

• Competitive Salary: We recognize your skills and dedication
• Performance Bonuses: Earn rewards for your achievements
• Transportation : Convenient company transport from designated locations
• Relocation Assistance : Smooth onboarding support
• Career Growth : Opportunities to develop professionally
• Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

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