Job Description

Job Summary

Assists in gift shop operations as directed by the Leader for the benefit of the Heath System, visitors, staff, patients, and families.

Job Specific Duties

• Welcomes and assists customers (internal and external) in a friendly and polite manner whenever in need of assistance. 
  
• Ensures customer satisfaction by responding to customer needs while demonstrating a positive attitude.
  
• Maintains the overall department, including equipment in a clean and sanitized condition. 
  
• Assists with filing of all auditable receipts, packing slips, invoices, daily cash register activities, and other documentation of purchases for easy retrieval upon request. 
  
• Assists with maintaining inventories on Point-of-Sale software. 
  
• Assists with purchasing for gift shop, cycling, and displaying merchandise in an appealing manner or for the necessity of patients, visitors, and staff.
  
• Maintains storeroom in an organized way so merchandise can be easily located, inventoried or retrieved. 
  
• Ensures shop areas including selling floor, office, and stockroom are maintained in a clean and organized way at all times. 
  
• Opens, closes, and balances cash register as assigned by Leader. 
  
• Provides excellent customer service. 
  
• Handles stressful situations or disagreeable customers in a calm reassuring way. Handles customer complaints or feedback to the satisfaction of both the customer and benefit of the organization. F: As Needed/ T: As needed R:
  
• Covers all positions while supporting co-workers breaks.
  
• Under guidance of supervisor, trains volunteers and staff. 
  
• Participates and attends departmental meetings/in-services.

Minimum Job Requirements

• Cashier and/or retail experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
  
• Excellent Customer Service skills.
  
• Able to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
  
• Basic knowledge in use of computers and printers, and/or ability to learn appropriate software application(s).
  
• Knowledge of Spanish is helpful.
  
• Must be able to follow simple instructions to accomplish repetitive tasks.
  
• Able to build interpersonal relationships and work in a team-oriented environment; able to collaborate effectively with other team members.
  
• Able to interact with the public and coworkers in a positive, friendly, and enthusiastic manner.
  
• Able to learn quickly and maintain knowledge of the establishment's products and procedures.
  
• Able to work in a fast-paced environment and multi-task (verifying and preparing multiple orders).

Job Tags

Similar Jobs