Job Description

JOB DESCRIPTION

POSITION: Housekeeper

STATUS: Part-Time

REPORTABILITY: Housekeeping Manager

OUR MISSION

Family House has been open for over 40 years and provides a "home away from home" for patients and their families who must travel to Pittsburgh for medical care.

GENERAL SUMMARY :

The Housekeeping Department plays a vital role in the overall success of our organization by creating a clean and safe environment for our guests. The team's responsibility is to ensure guest satisfaction by always providing detail-oriented guest room cleaning and customer service. The ideal Housekeeper not only cleans and prepares guest rooms but also interacts with our guests in a compassionate manner. Due to the health concerns of our guests, the expectation is that our guest rooms exceed standards of cleanliness. 

RESPONSIBILITIES:

Housekeeping

• Maintains an awareness of the Family House (FH) Guest Standards and applies them when the opportunity arises
• Cleans all assigned guest rooms and bathrooms, including dusting, vacuuming, and changing linens, using the appropriate cleaners in both the guest room and bathroom
• Cleans public areas, lounges, laundry areas and hallways on assigned floors to the standard and guidelines established throughout training. Vacuuming, mopping, dusting, emptying trash, changing linens and verifying the cleanliness standards have been exceeded.
• Observe precautions to protect guest property
• Secures and maintains custody of keys and supplies at all times
• Maintains a clean and organized work environment by maintaining the organization and cleanliness of housekeeping carts, chemical rooms, linen rooms and supply rooms
• Regularly communicates with Housekeeping Manager (HKM) on the progress and status of daily assigned work
• Reports safety hazards, theft of room items and items requiring repair to the Housekeeping Manager and/or supervisor
• Responds and complies with all guest requests, issues and problems to ensure quality customer satisfaction
• Maintains all equipment, including but not limited to, cleaning, emptying filters, emptying dirty water, rinsing of mops, proper storage and return to housekeeping area at end of shift
• Consistently provides customer service that relates to the values established within the Family House Mission
• Clear understanding that at critical times, they may be assigned to laundry duties
• Other duties as assigned

SPECIAL SKILLS AND ABILITIES:

• Friendly customer service attitude.
• Ability to learn and follow and exceed cleaning processes and procedures, whether it be written or verbal.
• Ability to communicate both verbally and in writing in a way which is understood by other staff, guests and management.
• Organizational skills necessary to maintain housekeeping carts, chemical rooms, linen rooms and supply rooms.
• Ability to verbally communicate problems to leadership and receive direction for resolution of problems. Must also possess the skill to follow through with the direction for positive results.
• Must understand and maintain housekeeping
• Must comprehend direction, assignments and corrections from management.
• Available to work evenings, weekends and a minimum of three/four holidays as needed.

KNOWLEDGE AND PRACTICAL EXPERIENCE:

• High School Diploma or GED required
• 6 months of hotel experience is required
• Basic knowledge or general understanding in the use of cleaning products and operation of standard cleaning equipment.

PHYSICAL AND OTHER REQUIREMENTS:

• The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
• Transportation is not provided. The housekeeper will be required to report to Family House on time as scheduled

• Good vision.

• Must be able to sit, stand, walk, bend, carry, kneel stretch and stoop for an entire 8 hour shift.

• Must have finger, hand and upper body dexterity to push, pull and move levers and equipment.
• Ability to lift 25 pounds.

• Ability push and pull up to 50 pounds.
• Exposure to a variety of chemicals & cleaning agents regularly.

NOTE : The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. They are not exhaustive lists of all duties, responsibilities, and knowledge, skills, abilities and working conditions a

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