Scope of Position: Mestek, Inc, a leading HVAC equipment manufacturer, is seeking an experienced HVAC Technical Service Representative to provide technical support for our HVAC products, including troubleshooting, application assistance, and system optimization. This role is primarily focused on providing post-sales support via phone, email, and remote diagnostics, helping customers, contractors, and field technicians resolve issues quickly and efficiently. As a key member of the technical support team, you will be the go-to person for troubleshooting product issues, answering technical questions, and guiding customers through HVAC system configurations, installations, and control operation. The ideal candidate will have hands-on experience with HVAC products, a strong understanding of system operations, and the ability to resolve issues efficiently. Key Responsibilities: Provide phone-based and email support to customers, field technicians, and contractors on troubleshooting HVAC system issues, focusing on electrical, and controls-related problems. Develop and maintain a deep technical understanding of Mestek control systems and related HVAC products. Verify control system functionality through hands-on testing and analysis to ensure reliable operation. Collaborate with the engineering team to create and update technical manuals, installation guides, and product documentation. Occasionally provide training to customers or field technicians to improve their understanding of product functionality and best practices. Record and document support cases in the ticketing system, ensuring a complete log of the issue and resolution for future reference. Perform other similar or related duties as required or requested Position Requirements Associate's degree or technical school certification in HVAC or a related field. Strong understanding of HVAC system operation, components, and real-world applications. Familiarity with industry-standard communication protocols such as BACnet, LonWorks, Modbus, and N2. Hands-on experience with control systems, including relay logic and analog signals (0-10V, 4-20mA). Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint. Comfortable working directly with customers to diagnose and resolve complex technical issues. Highly organized, self-motivated, and capable of analyzing technical problems with clear communication. Willing and able to travel domestically on an as-needed basis.
...staff meals & discounts at all Ralph Brennan restaurants ~ Awesome career growth opportunities ~ Were closed on Mardi Gras Day, Christmas, & Super Bowl Sunday night (if the Saints play!) Ready to join the fun? Apply today! Ralph Brennans six high-energy, high-...
...individuals efficiently. We are currently in need of Structural Welders to join our team in Sturgeon Bay, WI. **$35 hr- $110 per... ...Benefits Per Diem may be provided to eligible employees who travel out of town for work to reasonably reimburse them for some or all...
...ability to be counted on every morning. Interested in a stable, long-term role supporting a high-level executive. Work Type: In person, part-time, late-afternoon to evening shift (230pm to 830pm) Location Requirement: Must commute daily to Boca Raton, FL 33431...
...organized patient records. Maintain visual merchandising according to Brand and Company Standards. Mentor potential Apprentice Opticians as permitted by law. Qualifications : Are you the right fit The Suitable Talent Previous retail experience preferred...
...Work from Home Office, Data Entry Remote Part-Time/Full-time Job About the Job Position: This remote entry-level role comes with training... ...eliminating the need for a daily commute. * No prior experience necessary all positions include comprehensive...