Inbound Call Center Representative- Burtonsville job at 1st Choice, LLC Burtonsville, MD, US

Job Description

WE HAVE THE JOB FOR YOU!

1st Choice has an opening for a Inbound Call Center Representative located in Burtonsville, Maryland. We are actively hiring for our clients and have many different jobs in the surrounding areas.

Inbound Call Center Representative Job Duties:

Answering customer calls for Client Services Call Center
Maintain customer records by updating account information on eTIMS system
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve problem by utilizing Montgomery County Parking Business Rules.
Expedite correction or adjustment to supervisor, complete daily call logs; follow up to ensure resolution.
Fax appropriate documentation.
Escalate customer complaints or callback requests to the appropriate supervisor.
Contribute to team effort by accomplishing related results as needed.
Any other duties assigned.

Skills and Qualifications:

Previous Call Center Customer Service experience preferred, good Communication and Listening skills, Quality Focus.
Computer Skills- (Microsoft Word)
Problem Solving, Documentation Skills, Phone Skills, Resolving Conflict, Analyzing Information,
Multi-tasking, edit customer accounts by adding and documenting information. Etc.
Professional and Courteous when answering calls

Hours: Monday - Friday 8:30am-5:00pm

Job Tags

Contract work, Monday to Friday,

Similar Jobs

Bowman Consulting Group, Ltd.

Building Construction Inspector II - Columbia, SC Job at Bowman Consulting Group, Ltd.

Short Description: Bowman has an opportunity for a Building Construction Inspector II to join our team in Columbia, SC. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than...

BAM's Landscaping

Assistant Office Manager Job at BAM's Landscaping

...POSITION SUMMARY: The Assistant Office Manager provides administrative and light managerial duties by working closely with the owner/operator as well as field workers on a daily basis covering a wide variety of tasks related to the landscaping industry. Most activities...

PSC Biotech

Regulatory Affairs Associate Job at PSC Biotech

...standards, in compliance with all applicable regulatory requirements. Our goal is to... ...We are hiring an experienced Regulatory Affairs Associate to join our team in York, PA ... ...concise regulatory updates and reports to internal stakeholders. Maintain knowledge of current...

National Health Partners

Hospitalist Opportunity - Orlando, Florida Job at National Health Partners

...hospital. This is hybrid model where you see a few patients in the office in the afternoon. Start your day at 7 am. Four day work week!... ...rounding, admitting and discharging then in the afternoon go back to the office and see 7 to 10 patients. Sometimes finishe work by...

Clutch Global Logistics, Inc.

Customs Entry Writer Job at Clutch Global Logistics, Inc.

...Job Type: Full-Time (No Travel Required) Type: HYBRID - 1-2 days in office and rest work from home Company: Clutch Global Logistics... ...system At least 2 years of experience as an entry writer or in customs broker operations Experience with classifying...