Job Description
Inbound Call Representative Location Oklahoma City, OK : Make a positive difference in others' lives at a job where you can say you truly love what you do! 180 Medical has once again been voted one the Best Places to Work in our home state. Our employees enjoy:
- Competitive pay plus incentives, gift cards, etc.
- Eligible to promote after 6 months
- Amazing, people-first culture!
Position's Purpose: Providing customer support by transferring inbound calls to appropriate parties, and other administrative duties as needed for patients of 180 Medical. Are you curious why we have this been ranked in the top best places to work? Find out here ! Job Duties: - Operate multi-line Talkdesk telephone system; answer, screen and forward calls, providing information, taking messages, review voicemails, and scheduling appointments.
- Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with invoices and other documents.
- Hear, resolve, and forward complaints from customers and public to the appropriate person.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Analyze data to determine who would best answer a question from a customer or member of the public.
- Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
Are you interested in hearing more about the role? Click here ! Qualifications and Requirements: - High School diploma required
- Possess medical administrative skills
- Good communication skills with professionals in clinics and hospitals
- Ability to reason, problem solve, and think outside the box
- Effectively multi-task, adapt to changing priorities;
- Proficient in Microsoft Office programs
- Strong attention to detail, and organizational skills required.
- Flexible and adaptable to changes in environment and industry
- Reliable/dependable team player; work well with others
Beware of scams online or from individuals claiming to represent Convatec A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you're unsure, please contact us at [email protected] . Equal opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!
Job Tags
Full time, Work at office, Work from home, Flexible hours,