Job Description

Salary: 44,850 - 81,075 USD per year Requirements:

• US Citizenship
• BS/BA or AS/AA in Computer Science, Information Sciences, or a related IT discipline. If you hold a bachelor’s degree, we are seeking 2+ years of experience; for an associate degree, 4+ years; and if you hold a high school diploma or equivalent, you will need 6 years of directly related work experience supporting help desk Tier I, II, and/or III operations.
• Current CompTIA Security+ (DoD 8570 Compliance).
• Currently hold DoD Secret with TS/SCI Eligibility.

Responsibilities:

• I will provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
• I will respond to queries either in person or over the phone, as well as to emails, IM messages, and voicemail messages from customers seeking help.
• I will install, modify, and repair computer hardware and software.
• I will deliver excellent customer service and work towards quick resolution of technical issues for customers via chat, email, and deskside support.
• I will provide Tier 1 on-site installation, implementation, maintenance, troubleshooting, and repair of desktops, printers, and associated peripherals.
• I will troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies.
• I will support Microsoft Office 365 and Active Directory products.
• I will document and track customer incidents and requests via a ticketing management system, updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams where applicable.
• I will isolate and resolve issues with individual workstations.
• I will act as a resource to answer user questions about hardware and software issues.
• I will interact with multiple teams, including system administrators, network technicians, infrastructure technicians, and application engineers, to identify and correct core problems.

Technologies:

• Active Directory
• Hardware
• Support
• Network
• Office 365
• Security
• Windows

More:

I am excited to invite candidates to join our team as an early career Service Desk Technician. Working with our USCENTCOM CITS program at MacDill AFB in Tampa, Florida, this is a full-time, on-site position. I believe your best work is ahead, and I encourage you to apply if you’re ready to make an impact.

The position's anticipated pay range is $44,850.00 - $81,075.00. Please note that this pay range is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, skills, and other relevant factors.

Job Tags

Full time, Work experience placement,

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