Junior Project Manager Job at Transcend Creative Group, Dearborn, MI

MDFOTXpaQW1kQ241ZFVna2NkSys0MVU3SkE9PQ==
  • Transcend Creative Group
  • Dearborn, MI

Job Description

Overview

The Program Headquarters Junior Project Manager is responsible for supervising, training, and evaluating call center program staff. This role supports a concierge-style customer experience and dealer offsite training initiatives. The Junior Project Manager oversees daily operations, ensuring quality, compliance, effective program execution, and accurate reporting.

Work environment : On-site, Monday through Friday, at our Dearborn, MI office.

Responsibilities

  • Participate in program planning, development, and implementation.
  • Manage program timelines and appropriately staff the call center to meet call volume needs.
  • Schedule and coordinate program personnel.
  • Monitor adherence to program guidelines and processes to maintain quality and accuracy.
  • Ensure the delivery of an exceptional, luxury-level client experience.
  • Communicate program updates, changes, and general information to the team.
  • Train staff on the program’s project database and processes.
  • Track and analyze call volume metrics.
  • Serve as a communication link among the account project manager, producers, and Program Headquarters Director.
  • Address issues promptly and communicate resolutions to both management and staff.

Qualifications

  • 2–5 years of experience as a Project Manager or in a related role.
  • Automotive industry experience preferred.
  • Bachelor’s degree in Project Management, Business, or a related field (or equivalent experience).
  • Strong written and verbal communication skills.
  • Skilled in collaborative problem solving.
  • Friendly, positive, and adaptable demeanor.
  • Service-oriented mindset with strong leadership qualities.
  • Client-focused and highly organized.

Job Tags

Work at office, Monday to Friday,

Similar Jobs

I29 Truck Shop LLC

Diesel Truck Mechanic Job at I29 Truck Shop LLC

 ...Description LOCATION: BROOKINGS, SD Job Description for Diesel Mechanic at I29 Truck Shop LLC About Us: Here at I29 Truck Shop LLC in...  ...experience working as a diesel mechanic, and must be able to lift heavy objects and work in a physically demanding environment. ASE... 

System One

Handyman Job at System One

 ...Job Title: Handyman Location: Freehold, NJ Type: Direct Hire Compensation: $50,000-$52,000/yr. Contractor Work Model: Onsite Hours: Monday-Thursday| 7 am till 3:30 pm (Weekend hours as needed) Handyman Job Responsibilities: Oversee a maintenance team... 

9amHealth

Telehealth Physician (1099 - Independent Contractor) Job at 9amHealth

 ...provide a healthcare experience for members with virtual specialty physicians, at home lab tests, continuous glucose monitors, home...  ...communication skills and ability to deliver care virtually. Prior telemedicine experience preferred. Independent Contractor Terms This... 

Aon

Early Careers Health & Benefits Intern Job at Aon

 ...strategic insights (gained through our extensive data analytics and actuarial capabilities) with innovative solutions that helps clients...  ...professional environment, networking opportunities, learning internal systems, and honing interpersonal and team-building skills... 

Somewhere

Digital Marketing Executive Assistant Job at Somewhere

 ...ARE BASED IN SOUTH AFRICA CANDIDATES Position : Digital Marketing Executive Assistant Working Schedule : 8AM-5PM CST Salary...  ...calls. Security Requirements VPN usage for work-related internet activity. Use of secure password management software...