Job Description

Requisition No: 845290 

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER I (REGULATORY CONSULTANT) - 76002464

 Pay Plan: Career Service

Position Number: 76002464 

Salary: $34,964.88 Annually 

Posting Closing Date: 02/05/2025 

Total Compensation Estimator 

Division of Motorist Services

Bureau of Credentialing Services

Career Service (CS) Opportunity

*Open Competitive Opportunity*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Fabiola Barnes [email protected]

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at:   flhsmv.gov/careers .

Duties and Responsibilities

The Bureau of Credentialing Services is looking for a self-motivated MS Compliance Officer I to continue the Department's mandate in maintaining confidentiality, integrity, and professionalism in delivery of service. This position is responsible for evaluating and reviewing license and registration applications and other data for approval/rejection based on compliance with eligibility standards and regulations. This position enters and maintains data electronically using various databases including Online Registration and Identity Operating Network (ORION) and Cash Receipt System (CRS); composes correspondence and responds to email inquiries; receives and routes incoming and outgoing mail. This position might also handle payments, refunds, daily financial reports, and reconciliation of financial ledgers, and any other duties as assigned.

Knowledge, Skills, and Abilities

• Ability to recognize, analyze, and research trends and patterns.
• Skill in performing data entry.
• Skill in proofreading, editing, and verifying data for accuracy.
• Knowledge of  and the ability to understand, apply and interpret applicable laws, rules, regulations, program policies and procedures related to driver licenses and registrations.
• Ability to organize and maintain filing systems.
• Skill in providing customer service to internal and external customers in a tactful and courteous manner.
• Ability to develop and maintain effective working relationships with others.
• Skill in composing written correspondence.
• Ability to work independently with minimal supervision.
• Skill in researching and analyzing information and/or data.
• Ability to perform manual calculations and financial transactions.
• Skill in the use of Microsoft Word, Excel, Outlook.
• Ability to maintain confidential files and information.
• Ability to operate general office equipment to include a personal computer, copier, fax machine, telephone and calculator.
• Skill in researching, reviewing and analyzing information to make informed decisions.

Preferred Qualifications

Preference will be given to applicants who have experience:

• Using the Online Registration and Identity Operating Network (ORION) and/or the Florida Real-time Vehicle Information System (FRVIS) and the Cash Receipt System (CRS).
• Providing customer service, handling confidential and/or sensitive information.
• Acting as a team lead.
• Performing data entry and/or maintaining electronic databases.
• Reviewing documents for accuracy.
• Using Microsoft Word, Excel, and Outlook.

Job Related Requirements

• This position requires the incumbent to have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment. Do you have a valid driver’s license that meets these standards?
• Ability to lift up to 50 pounds.
• Occasional overnight travel.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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