Job Description

Req ID: 352608

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a MS Dynamics CRM Architect - Remote to join our team in Remote , Michigan (US-MI) , United States (US) .

Job Duties and Responsibilities:

Highly skilled Senior Dynamics 365 (Sales) Architect with proven expertise in designing and implementing end-to-end enterprise solutions, enhanced by Azure AI capabilities. The ideal candidate will lead solution architecture, provide thought leadership, and guide stakeholders in leveraging Microsoft Dynamics 365 Sales and Azure AI services to transform customer engagement and drive business outcomes.

This role requires deep technical proficiency, strong consulting experience, and the ability to align technological solutions with strategic business objectives. 

Key Responsibilities:

Solution Architecture & Delivery

• Lead the design and implementation of Dynamics 365 Sales solutions, including customization, integration, and performance optimization.
• Architect and deliver scalable, secure, and high-performing solutions aligned with enterprise architecture standards.
• Integrate Azure AI services (Cognitive Services, Azure OpenAI, ML models) with Dynamics 365 Sales to enable intelligent customer engagement, predictive insights, and process automation.
• Define solution blueprints, technical designs, and integration patterns across Microsoft ecosystem (Power Platform, Azure, M365).

Stakeholder Engagement

• Partner with business leaders, product owners, and technical teams to translate requirements into solution architectures.
• Act as a trusted advisor on CRM strategy, sales process automation, and AI adoption.
• Conduct workshops and design sessions with stakeholders to drive consensus and innovation.

Leadership & Governance

• Provide architectural guidance, mentoring, and technical oversight to development teams.
• Ensure compliance with security, data governance, and regulatory standards.
• Establish best practices and reusable frameworks for Dynamics 365 Sales and AI-enabled solutions.

Required Skills & Experience

• 10+ years of experience in enterprise solution architecture, with a focus on Microsoft Dynamics 365 CRM/Sales.
• 5+ years of hands-on experience as a Dynamics 365 Architect (Sales & Customer Engagement).
• Strong expertise in Power Platform (Power Automate, Power Apps, Power BI, Dataverse).
• Proven experience integrating Azure AI capabilities (Azure Cognitive Services, Azure OpenAI, ML, AI Builder) into business solutions.
• In-depth knowledge of Azure services including Logic Apps, Functions, Service Bus, and API Management.
• Experience with data migration, system integration, and enterprise-scale deployments.
• Solid understanding of sales processes, pipeline management, and customer engagement workflows.
• Excellent communication and client-facing consulting skills.

Preferred Qualifications

• Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert.
• Microsoft Certified: Azure AI Engineer Associate / Azure Solutions Architect Expert.
• Experience in industry-specific CRM implementations (e.g., financial services, healthcare, manufacturing).
• Familiarity with DevOps (Azure DevOps, GitHub) CI/CD pipelines for Dynamics 365 deployments.
• Experience with Copilot AI integration in Dynamics 365 and Power Platform.

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About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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