Req ID: 350758
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a MS Dynamics CRM Lead - Field Service to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
"Role
Own complex delivery on Dynamics 365 Field Service. Lead design and hands-on implementation of extensible features, mobile experiences, scheduling/optimization, and ERP/IoT integrations; enforce ALM/CI/CD and best practices across environments.
Responsibilities
Architect and deliver Field Service capabilities end-to-end: Work Orders, Incident Types, Service Tasks, Agreements/PM, Customer Assets/Functional Locations, Inventory/Warehouses/Returns, SLAs/Entitlements.
Design scheduling at scale: Bookable Resources/Requirements, Scheduling Board, Resource Scheduling Optimization (RSO), travel/crew skills, territory rules.
Lead Field Service Mobile (Power Apps) experiences (offline profiles, sync filters, security roles), inspections, barcode/geo, and device integrations.
Implement customizations: Model-driven apps, Dataverse schema (tables/relationships), forms/views/business rules, JavaScript/TypeScript, PCF (React/TS), plugins/custom actions (.NET/C#), Power Automate flows.
Integrate with enterprise systems: ERP (e.g., Dynamics 365 Finance/Supply Chain) for parts & inventory, Azure (Functions, Service Bus, Logic Apps), Connected Field Service (IoT Hub/IoT Central), external dispatch/telematics.
Establish solution layering, environment strategy, and CI/CD (Azure DevOps/GitHub) from Non-Prod → Prod with automated tests and approvals.
Drive performance/telemetry (Application Insights), data/security models (teams/roles/field security/auditing), and Copilot/AI features adoption.
Mentor engineers, run design reviews, produce ADRs/runbooks, and partner with Product, Architecture, and Support.
Requirements
10+ years on Dynamics 365/Dataverse, with deep Field Service & RSO delivery; strong .NET/C#.
Expert in Power Platform (Power Apps, Power Automate), PCF, plugins/workflows, and JavaScript/TypeScript.
Proven ERP and IoT/Connected Field Service integrations; strong error-handling and resiliency patterns.
Hands-on ALM/CI-CD for D365 solutions (solution pack/unpack, config migration, env variables, test automation).
Excellent stakeholder leadership, troubleshooting at scale, and documentation."
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .
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