Job Description

We are a team of activists passionate about giving back to our community. Our team puts their creativity and devotion to the test every day by creating new and innovative ways of expanding our charity partner’s impact. We immediately need a Non-Profit Customer Service Representative to assist with both our new and existing nonprofit clients. The Non-Profit Customer Service Representative will assist with creating forward-thinking fundraising initiatives that increase community donations for the charity organizations we partner with.  

Non-Profit Customer Service Representative  Responsibilities: 

• Communicating with clients and potential donors during fundraising events
• Creating maximum exposure to generate increased revenue for our charity partners 
• Learn all marketing strategies and attend educational training for professional growth
• Attend daily meetings with Non-Profit Customer Service Representative team members  to learn about client requirements and brainstorm ways of improving campaign results 
• Maintain up-to-date knowledge on our charity partners and follow up with potential donors 
• Review and resolve any client concerns promptly 
• Work with cross-functional teams to address our charity clients requests and inquiries 

Non-Profit Customer Service Representative Requirements: 

• A background in customer service, sales, or marketing is preferred but not required
• 1-3 years of experience in a client-facing role 
• A strong desire to work in a hands-on role focused on giving back to the community
• Ability to attend in-person meetings and training at our office 
• Must be comfortable speaking in front of both small and large groups 
• Comfortable working individually and as part of a team 
• Solution-oriented and willing to help fellow team members

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