Job Description

Summary Statement:

As a Concierge at Prestige Motorsports, you will embody the essence of our club, delivering exceptional service and support to our esteemed members, both in their day-to-day interactions and during special events. This role demands an individual deeply attuned to customer needs, possessing impeccable communication skills, meticulous attention to detail, and a proactive mindset towards service excellence.

Responsibilities:

Front Desk Operations:

• Greet and welcome members with professionalism and courtesy.
• Manage incoming phone calls, directing inquiries to the appropriate channels.
• Maintain cleanliness and organization of common areas to uphold our club's standards.

Customer Service:

• Deliver exemplary customer service, promptly addressing member inquiries or concerns.
• Handle member complaints or issues swiftly and with professionalism.

Member Coordination:

• Facilitate member drop-offs, check-ins, check-outs, and pick-ups seamlessly.
• Coordinate member requests for services across various club facilities.

Event Support:

• Assist Event Manager in executing club events, ensuring members have a memorable experience.
• Provide on-site support during events, including greeting and registration of members and guests, member assistance, and logistical coordination.

Collaboration:

• Collaborate closely with all club staff to ensure a seamless member experience.

Administrative Support:

• Assist with various administrative tasks to support the efficient operation of the club.
• As needed, work in tandem with the event manager on diverse projects and tasks.
• Administer and provide support to the member portal system.

Qualifications:

• Experience in event planning is advantageous.
• Previous experience in customer service or concierge roles is required.
• Demonstrated proficiency in communication and interpersonal skills.
• Ability to handle guest inquiries and concerns with tact and professionalism.
• Proactive approach to problem-solving, anticipating member needs and resolving issues expediently.
• Ability to work predominantly nights and weekends.
• Maintain a polished and professional appearance at all times.
• Proficient in utilizing computer systems for administrative tasks.
• Ability to multitask effectively and prioritize tasks based on urgency.

Job Type:

Saturday shifts primarily from 8:30 am to 6:00 pm, with flexibility required to work extended hours, nights, and events.

Job Type: Part-time and weekends

Schedule:

• Day shift, night shift, events
• Saturday shift
• Weekends
• Weekdays as needed

Experience:

• Customer service: 2 years (required)
• Concierge: 1 year (desirable)

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Expected hours: 10 – 20 per week

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Weekends only

Work Location: In person

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