Job Description

Coal Creek Physical Therapy is thriving and we are looking for someone exceptional to lead our front desk support staff team and contribute to the clinic's growth and success! We are excited in our search to find a positive and motivated Patient Services Representative Manager to join our practice. Experience is welcome but not required.

At Coal Creek PT, our support staff title is \Patient Services Representative\ (PSR).

• PSRs at CCPT, help patients access their high-quality physical therapy care with both administrative tasks and direct patient care.
• The Patient Services Manager works alongside the team, performing all PSR duties and takes on the additional responsibility of training their team members to optimal competence and confidence, as well as working closely with the practice's management team to promote the ideal patient experience and the steady expansion of the company.

PSR Duties include:

• Greeting, and upholding a warm and friendly environment in our clinic.
• Answering incoming phone calls
• Scheduling patient Plans of Care, and rescheduling cancellations
• Collecting co-pays and posting payments to patient charts and billing log
• Performing daily follow-up calls/texts to patients in order to fill PT's schedules, and maintaining logs and data.
• All Patient Services Representatives are cross-trained and participate in helping our patients with UltraSound, Electrical Stimulation, and traction as well as doing laundry and keeping the gym organized as a PT-Aide.

PSR Manager Duties include:

• Evaluating your team's statistics weekly to create an action plan to reach your team's goal of creating a 95% full schedule
• Training and giving feedback to your team members to achieve optimal competence and confidence
• Intentionally create a warm, welcoming, professional face for the clinic and contribute to an exceptional experience for all patients
• Create and manage the PSR team schedule, approving and arranging coverage for vacations

Our perfect candidate….:

• Is passionate about providing quality customer service to help patients feel better + live a life they love!
• Enjoys working in a positive, team environment
• Is willing and able to train and tell team members what to do to create a winning team
• Has excellent customer service, multitasking, and communication skills
• Detail-oriented and strong organizational skills
• Is open to continued training in patient handling, team building, and communication
• Is excited and able to participate in the growth of the clinic via skilled cooperation with the Practice Management Team.

BENEFITS: If you invest your career with us, we’ll invest in you!:

Full-time employees are eligible for these benefits:

• Health Insurance: CCPT covers the first $450, and the remaining cost is taken out of your paycheck pre-taxed.
• Dental + Vision Insurance Options at employee cost.
• Simple IRA Matching: We’ll get you all set up with our awesome Wealth Management consultant + help you save for your future with a 3% match every pay period.
• 6 Paid Holidays per year: Whether you celebrate or not, take the time to be with your families + friends!
• 3 weeks PTO to start, increased by 2 days every 2 years!: It’s important to relax, refresh, and take some time for yourself when you need it as well as cover your sick time away from work.
• 12 complimentary PT visits/yr. to keep you well

Additional employee benefits:

• Paid Training
• Team Building Activities
• Staff Meetings (with lunch on us!)
• Celebrations for reaching our goals
• Holiday party and summer team-building activity
• A positive, appreciative, and productive work environment

The Job:

• A full-time position
• Salary is $17/hour plus a monthly production bonus of $3/hr. when goals are met.
• Prior experience in a medical office or customer service is a plus but not required
• Promotions and career growth opportunities are available!

Think you’d be a great fit? We’d love for you to join our team!

Coal Creek Physical Therapy, voted Best PT in Boulder and East Boulder County for the past 5 years, provides high-quality, one-on-one, skilled PT to have patients Feel Better and Live a Life they Love. Founded in 2001, CCPT has been a trusted provider of excellent care in the healthcare community for 24 years. We offer a wide variety of rehab services and specialty techniques to treat all orthopedic pain and injury, vestibular dysfunction and concussions, Pelvic Floor conditions, as well as chronic pain, stress, and insomnia.

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