Regional Service Manager Job at ABB, Cleveland, OH

MVY1T3k1MG5laWo2ZmtJa2NONjc3MVU0Smc9PQ==
  • ABB
  • Cleveland, OH

Job Description

Regional Service Manager

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Operations Manager

Your role and responsibilities

In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Remote This role is contributing to the Process Automation Energy Industries in the North region. You will be mainly accountable for: Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility. Our team dynamics: You will join a dynamic and high performing team, where you will be able to thrive.

Qualifications for the role

  • 15+ years of experience in a Field Service function, Field Service Management, or Project Management roles and experience with 800xA, Harmony/S+, or heritage abb control systems
  • Sound knowledge of all ABB Field Service tools and methodologies
  • Have transactional fluency in SAP, SalesForce, and Power BI applications
  • Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water, and renewable energy
  • A 4-year degree in Process Automation, Computer Science, or Engineering is desired or comparable military technical training and minimum 15 years of relevant experience or a special combination of education and experience and/or demonstrated accomplishments will be considered.
  • Excellent communication skills – written and verbal (English).
  • Must have a current visa or be authorized to work in the United States

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

Job Tags

Remote job, Monday to Friday,

Similar Jobs

OSI Group

Quality Assurance/ Food Science Summer Internship 2025 (Batavia- ENT) Job at OSI Group

Our internships provide an opportunity to learn what it takes to run a food manufacturing line. Your experience will be project based, with projects varying depending on current business needs. Typical projects include process improvement projects, related to improving... 

Cordis

Senior Training Specialist, Operations, Selution (Irvine, CA) Job at Cordis

Overview: About Us: When you join the team at Cordis, you become part of an inspiring mission to save lives, impacting millions of people and broadening access to life-saving cardiovascular and endovascular technology. As a global leader for over 60 years, we are dedicated...

Classic plan

Remote Virtual Assistant Job at Classic plan

We are seeking a highly organized and proactive Remote Virtual Assistant to join our team at Accrue Select. As a Virtual Assistant, you will provide administrative support to our team while working remotely. The ideal candidate will have excellent communication skills,... 

BankUnited

AML Advisory Officer Job at BankUnited

 ...SUMMARY: The primary responsibility of the AML Advisory Officer will be to operationally support the Consumer, Small Business, Corporate...  ...of Enhanced Due Diligence (EDD) and Know Your Customer (KYC) responsibilities. Engage in ongoing EDD reviews of high-risk... 

tarte cosmetics

Videographer Job at tarte cosmetics

 ...directly to the VP of Brand + Content and the Director of Creative Content Production. Technical Expertise: Operate and maintain a variety of camera formats, including DSLR, mirrorless, cinema cameras, and professional video cameras such as ARRI, RED, Canon C-...