Job Description

Role:Salesforce Field Service Management Administrator

Location: Remote

Domain: Aerospace, Utility and Energy, Telecom, Automotive

Key Responsibilities

• Administer, configure, and maintain Salesforce Field Service Management (FSL/FSM) environments.
• Customize service workflows, service territories, work types, scheduling policies, and appointment booking.
• Collaborate with business stakeholders to gather requirements and translate them into effective Salesforce solutions.
• Monitor platform performance, resolve issues, and ensure data quality and system reliability.
• Manage user roles, profiles, permission sets, and security settings.
• Implement automation using flows, process builder, and other Salesforce automation tools.
• Support release management, testing, and deployment of enhancements.
• Generate reports and dashboards to provide operational and analytical insights.
• Work closely with field technicians, operations teams, and IT stakeholders to optimize field service processes.
• Ensure best practices are followed around configuration, customization, and data governance.

Required Skills & Qualifications:

• Hands-on experience with Salesforce Field Service (FSL/FSM).
• Strong understanding of Utilities domain processes such as outage management, asset management, and field operations.
• Proficiency in Salesforce configuration including flows, object customization, page layouts, and validation rules.
• Experience in scheduling optimization, workforce management, and mobile field service operations.
• Knowledge of Salesforce security, sharing model, and data management.
• Salesforce Administrator certification (ADM-201) required.

Preferred Qualifications:

• Salesforce Field Service Consultant certification.
• Experience with Salesforce Lightning components and mobile app configuration.
• Knowledge of integrations using APIs, middleware, or integration tools.
• Experience working in Agile environments.
• Familiarity with asset-heavy industries such as Utilities, Energy, or Telecom.

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