Job Description

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. Apple's Strategic Data Solutions (SDS) team is looking for an exceptional and experienced investigator who will be responsible for completing sanctions screenings across the Apple ecosystem in real-time.

Description

On this team, we are adept at dealing with ambiguity. We use sound judgment and research skills to make timely decisions on our work. While working independently, we are able to stay self-motivated and customer focused in a highly transactional role. While the majority of screenings involved in this position are handled individually, teamwork is critical in learning the role, in staying current with standards/trends, and in building and maintaining a successful team culture. Our Investigators conduct sanctions screenings of new and existing customers, accounts by utilizing internal systems, commercial databases, and public records. We review and take action on real-time sanctions screenings and apply independent judgment to identify and escalate key sanctions risks. This role could involve inbound and outbound phone support.

Minimum Qualifications

• At least 1 year previous sanctions, fraud, or compliance experience
• Bachelor’s degree or equivalent experience

Key Qualifications

Preferred Qualifications

• Excel at research and employ creative problem solving skills
• Demonstrate sound decision-making and good judgment
• Ability to maintain a positive attitude in a fast-paced work environment and deal with change positively
• Adept at working with ambiguity
• Ability to work and make decisions independently
• Ability to assist customers over the phone
• Flexible to work any shift within hours of operation, which can include weekend days
• Make space to listen, learn, and amplify diverse perspectives and experiences
• Actively seeks out opportunities to champion and celebrate inclusion and diversity

Education & Experience

Additional Requirements

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

On this team, we are adept at dealing with ambiguity. We use sound judgment and research skills to make timely decisions on our work. While working independently, we are able to stay self-motivated and customer focused in a highly transactional role. While the majority of screenings involved in this position are handled individually, teamwork is critical in learning the role, in staying current with standards/trends, and in building and maintaining a successful team culture. Our Investigators conduct sanctions screenings of new and existing customers, accounts by utilizing internal systems, commercial databases, and public records. We review and take action on real-time sanctions screenings and apply independent judgment to identify and escalate key sanctions risks. This role could involve inbound and outbound phone support.

Job Tags

Flexible hours, Shift work,

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