Job Description

Position Overview

The Senior Business Analyst will support continuous improvement initiatives within two key divisions of a state government agency responsible for:

• Administration of unclaimed property (collection, audit, distribution of unclaimed assets)
  

• Field enforcement of revenue-related laws (motor fuels, business licensing, sales & use tax)
  

This role requires on-site work with state personnel to identify, prioritize and execute process improvement projects that enhance operational efficiency, accuracy, security and employee satisfaction. This is a 10-month engagement requiring full-time availability and the ability to handle confidential information (background check required).

Key Responsibilities

- Project Identification & Execution

• Identify, prioritize and implement process improvement and reengineering initiatives across two agency divisions.
  

• Allocate time evenly across both divisions.
  

• Deliver at least two significant improvement projects per division during the contract period.
  

- Business Process Analysis & Documentation

• Analyze existing processes, workflows and internal controls.
  

• Develop comprehensive, detailed Standard Operating Procedures (SOPs) for reviewed processes.
  

• Document current and future state workflows with clear performance metrics.
  

- Controls & Compliance

• Identify gaps in internal controls and operational risk.
  

• Recommend and document remediation strategies to strengthen controls and ensure compliance.
  

- Tools, Systems & Workflow Enhancements

• Develop or assist in developing tools and workflows within the agency’s existing technology environment, including:
  

  • Microsoft Excel
    

  • SharePoint
    

  • Power BI
    

  • ServiceNow
    

  • KAPS
    

  • Revenue Premier
    

• Support configuration, optimization and adoption of these systems.
  

- Business Process Reengineering

• Redesign business processes to improve efficiency, accuracy, cost-effectiveness and employee satisfaction.
  

- Quality Assurance & Testing

• Conduct quality assurance testing for processes migrating into new applications.
  

• Collaborate with technical and operational stakeholders to refine and validate process designs.
  

- Deliverables & Reporting

For each major project, produce:

• A written project proposal with measurable objectives and performance metrics.
  

• A comprehensive SOP for all processes reviewed.
  

• A close-out report with recommendations, identified risks, opportunities and metrics vs. outcomes.
  

- Collaboration & Stakeholder Engagement

• Work under the direction of a State Project Manager.
  

• Engage with division leadership, frontline staff and technical teams.
  

• Communicate progress, risks, and issues in a clear, structured format.
  

Requirements

Required Qualifications

- Experience

• Minimum 13 years of experience involving:
  

  • Business process analysis and documentation
    

  • SOP development
    

  • Business process reengineering and continuous improvement
    

• Mandatory: Experience working with a government agency or county/local/federal government as a business analyst, project or process improvement capacity.
  

- Education

• Bachelor’s degree in Business Administration or a related field such as Public Administration, Information Systems, Finance, Accounting, Operations Management.
  

- Professional Certification

• Current CBAP, PMI-PBA, CAPM or another relevant certification in business analysis, project management or process improvement.
  

- Technical & Analytical Skills

• Advanced proficiency in Microsoft Excel (advanced formulas, analysis).
  

• Working knowledge of SharePoint , Power BI and ServiceNow .
  

• Ability to quickly learn enterprise applications (e.g., KAPS, Revenue Premier).
  

• Ability to define metrics, measure outcomes and analyze performance data.
  

- Soft Skills & Other Requirements

• Excellent written and verbal communication skills.
  

• Strong stakeholder management, facilitation and documentation abilities.
  

• Ability to manage multiple projects simultaneously and meet deadlines.
  

• Ability to handle confidential information and pass background investigations.
  

Preferred Qualifications

- Project Management Experience

• 13+ years of experience as a Project Manager or leader responsible for timely execution of complex tasks within government operations.
  

- Additional Preferred Experience

• Experience in revenue administration, taxation, licensing or unclaimed property operations.
  

• Experience designing or implementing internal controls in a public-sector environment.
  

• Experience leading cross-functional teams through process and technology changes.
  

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