Responsible for leading the development and evolution of the Product Operations Playbook. Responsibilities include standardizing how product teams operate, scaling best practices across teams, and ensuring operational excellence through repeatable, data-driven frameworks.
Essential Functions
Minimum Education
Bachelor’s degree required (preferably in Business, Product Management, Operations, or related field)
Minimum Experience
4+ years of experience in Product Operations, Product Management, Program Management, or related roles within a technology, SaaS, or product-led organization
Knowledge, Skills, and Abilities
Strong understanding of product development lifecycle and Agile methodologies
Excellent documentation, communication, and cross-functional collaboration skills
Experience creating scalable frameworks, process maps, or playbooks
Comfortable navigating ambiguity and driving structured outcomes across complex environments
Experience working in a scaled product organization or supporting multiple product teams
Background in product analytics or experience with dashboard tools
Passion for operational rigor and continuous improvement
Preferred Qualifications: Experience collecting, cleaning, and analyzing data from multiple sources. Proficient in building dashboards and visualizations using tools like Tableau or Power BI. Skilled in creating ad-hoc and recurring reports, defining KPI's, collaborating with stakeholders, and presenting insights clearly. Experience maintaining and improving dashboards based on feedback.
Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment.
Pay: US Pay Range: $8,452.14/mo - $14,368.63/mo
Additional Details: This is a hybrid opportunity. The selected applicant will be required to work onsite at a FedEx campus several times a week.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected].
Applicants have rights under Federal Employment Laws:
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
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