Job Description

Overview: Join the winning team at Plaza Tire Service! In business since 1963, Plaza Tire Service has 75 locations across Missouri, Illinois, Kentucky, and NW Arkansas. We are a growing business and a leader in our industry. Plaza Tire Service is big enough for you to make a career and small enough to care that you do. The Service Advisor is responsible for selling and promoting all products and services offered by Plaza Tire by following the company's store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out. COMPENSATION: $55,000-$75,000/yr - to include hourly plus commission Principal Duties and Responsibilities:Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs.Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.Track all new returns, core returns and warranty parts for individual customersOther duties as assignedQualifications:High School Diploma or equivalentMust be at least 18 years oldPrior experience as a Service Advisor is requiredPrior experience in sales, customer service or an automotive related fieldProfessional appearance and proven ability to work in a process driven environmentPossess valid driver's licenseAbility to work a minimum of five days per week, including Saturday'sBenefits:Competitive Weekly PayTuition Reimbursement, up to $3,000 annuallyPaid Vacation and Sick Time6 Paid HolidaysMedical, Dental and Vision Insurance Life Insurance (Company paid)401(k) Retirement Savings Plan with Company MatchDiscounted Services on Personal and Immediate Family VehiclesOpportunity for Advancement!Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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