Job Description

Share's Mission:  

Share believes every person counts. Together we pursue a stronger community by building relationships, advocating for equitable access to housing and food stability while empowering every individual to grow and thrive. 

Share provides a wide spectrum of services ranging from street outreach, hunger response, and emergency shelter to housing. We offer individuals services, resources, and the tools they need to end their homelessness, secure housing, and maintain that housing. Each year, we assist more than 5,000 people experiencing poverty, hunger and/or homelessness. 

We seek bright, driven people who are passionate about social justice and who want challenging career opportunities that deliver personal and professional fulfillment. Our dedicated and energetic employees provide essential services to a vulnerable population. We take pride in making a difference in the lives of so many every day. 

Share recognizes that our employees are the foundation for our organization as well as our heart and soul. Share has a generous and robust benefit package including 4 weeks of PTO, a wellness program, 401(k) with match, and health/ dental and life insurance. We encourage a culture of supportive compassion for our participants, co-workers, and volunteers. 

DE&I Statement:  

Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes. 

Job Description:  

The Director of Shelter Programs role is a strategic management and supervisory position that is an integral component in Share's operations and program administration. The Shelter Director is responsible for the overall operations for Share's two shelters – the men's shelter at Share House and the women's shelter known as the WHAT (Women's Housing and Transition) – including program planning, program administration, resource allocation, program reporting, internal accounting, external reporting, compliance monitoring, and human resources of their specific program(s).

Program Planning (25%) 

• Support shelter programs by ensuring they are collaborative and in-line with the strategic plan 

• Lead efforts to maximize effectiveness, by analyzing workflows and making positive changes 

Program Administration (20%) 

• Collaborate with the Compliance and Equity Manager to ensure that programs are in-line with contract goals and expectations 

• Collaborate with Data and Operations Manager to examine program data ensuring that outcomes are equitable and that all clients are given the tools they need to be successful by examining data of positive and negative outcomes as well as bans and disciplinary actions 

• Collaborate with program senior directors, owners of the buildings, Share's maintenance and Share's office manager to ensure that the physical buildings in which Share's programs operate are safe and functioning. 

• Work with People and Culture Director and program directors to support retention and celebration of workplace wins. 

• Serve as the backup when program staff are on vacation, ill, or when a position is vacant. 

• Hold monthly program meetings to aid with collaboration; invite supervisor to at least one of these meetings per month. 

Resource Allocation (10%) 

• Support program directors in adhering to their budgets 

• Communicate with Senior leadership around funding needs and wants of the shelters 

• Assign technology, facility, and other resources in accordance with program goals, objectives, guidelines, and requirements 

Program Reporting (5%) 

• Prepare program performance measures, reports, strategic plan updates, or other updates as required or requested 

Internal Accounting (10%) 

• Support Date and Operations manager in ensuring HMIS data has been entered appropriately and conduct monthly reconciliation 

• Complete needed internal documents/forms to bill for reimbursement of expenses

• Ensure that program staff are trained on needed accounting documentation and are submitting accurate data in a timely manner. 

• Complete needed internal documents/forms to authorize and reconcile purchases made on behalf of programs supervised 

External Reporting (5%) 

• Prepare externally mandated or required reports, forms, documents as needed or requested 

• Provide verbal and written updates to program funders as needed or requested for program supervised 

• Respond to inquiries about programs supervised 

Compliance Monitoring (15%) 

• Implement and integrate grant and program requirements into program operations 

• Respond to client solution requests 

• Review client solution requests, satisfaction surveys, and incident reports for themes and needed adjustments or changes on a quarterly basis 

• Adjust and align program operations to ensure congruence with compliance requirements 

• Take action when a non-compliant activity or situation is identified to bring the program back into compliance. Report noncompliance and action steps to executive director. 

Human Resources (10%) 

• Assess training needs of program staff 

• Look for gaps in training then either provide training or bring in outside trainers to ensure staff learning is appropriate 

• Perform program onboarding of new staff 

• Provide coaching, support and if necessary, disciplinary action

• Conduct performance evaluation in a timely manner 

• Address performance concerns in a timely and effective manner 

Qualifications : 

• Undergraduate degree in a related field or equivalent experience 

• Three years of program management experience 

• Three years of supervisory experience 

Preferred Qualifications:  

• Advanced degree in a related field 

• More than five years of required experience in program administration and/or employee supervision 

Po sition candidates will be required to successfully complete a background check, which includes:

• Valid Driver's License/ Motor Vehicle record 

• Reliable Vehicle 

• Criminal Background History 

• Sex Offender Registry 

• OFCCP Registry 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

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