Job Description

Description
Position Summary:
Under general supervision, the surgery scheduler handles clerical duties, and general support duties in accordance with the established Policies and Procedures of Southwestern Medical Center
Special emphasis is placed on data entry in Athena module and Meditech, the surgery schedule, preparing charges, accurate record keeping and recording and reporting staff man hours, and Athena, Meditech OR Module Maintenance
Essential Functions:
Schedules cases with OR scheduler and pre-op
Always maintain professional decorum
Communicate with staff, physicians/physician's office staff, patients/families in a professional and timely manner
Demonstrates competency in maintaining accurate data entry and record keeping
Attends all mandatory in services
Completes prior authorizations
Notifies patients of procedure/surgery pre-requisites
Employees may be cross trained to learn other job duties to assist within the department
Document all pertinent information in the patient chart
Obtains CPT and ICD 10 diagnosis codes and other clinical information needed for prior authorization requests for surgical procedures
Maintains physician outpatient and inpatient OR schedules in an efficient timely manner
Obtains pre-authorization through patient insurance plan for requested procedure
Collects necessary and appropriate physician and practice fees associated with the procedure, with the ability to calculate and discuss the payment with the patient comfortably
Strong understanding of what procedure orders need to be processed urgently
Ensures efficient coordination of scheduling pre-op appointment and follow-up appointments for patient care prior to procedure
Communicates all scheduling information to patient clearly. Addressing all questions or concerns while providing the highest quality of patient care
Works effectively with other departments to submit for retro authorizations or changes as they arise
Attends required meetings and participated in committees as requested
Cross-trains as back up to other clinic positions, as necessary
Performs other general duties as assigned
Qualifications
Education:
High school diploma or equivalent, plus general clerical skills as well as computer competency are required
Experience:
Previous experience in a health care setting is preferred
Special qualifications:
Excellent phone, oral and written communication skills are required. Must demonstrate skills required to communicate with staff, patients/families, physicians/physician office staff, administration, and visitors in a concise and pleasant manner. Must always maintain professional decorum
Service/Quality Excellence:
May participate in the Hospital's Service Excellence Program designed to improve patient care, employee and physician satisfaction
Participation includes knowledge of HCAHPS (Hospital Consumer Assessment of Healthcare Systems and Providers, which measures patient's perceptions of care received and Core Measure Set, which measures performance of patients', care based on medical research
Participates In hospital wide and unit specific performance projects
Degree of Supervision Required:
Involves general guidance and direction by the manager and/or department director
The surgery scheduler is expected to perform most duties independently and in accordance with established departmental and hospital policies and procedures

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