Job Description

About the job

Join Verinext, a trailblazer in digital business transformation, and embark on a journey to influence the technological landscape. With a strong emphasis on digital systems, data management, and hybrid IT solutions, we empower our clients to expand their digital footprint and enhance operational productivity. Our collaborative work environment and a decade of recognition as the "Top Workplace" by the Philadelphia Business Journal are among the many factors that foster growth and fulfillment among our team members.

Join our dynamic team as an on-site System Administrator in Manhattan, NY, collaborating with our client to enhance their enterprise IT environment. You will manage network infrastructure, servers, Meraki firewalls, switches, and access points. Your responsibilities include handling workstation imaging, provisioning, Office 365, Active Directory, DNS, and DHCP administration. You will also provide first and second-level support, create and configure Group Policy Objects (GPOs), and manage Hyper-V and VMware virtualization environments. Additionally, you will oversee Microsoft Azure solutions, including virtual machines (VMs), Azure Active Directory (Azure AD), conditional access policies, multi-factor authentication (MFA), and backup/restore processes. Enjoy the flexibility of traveling to various office locations in Manhattan, Queens, Brooklyn, and the Bronx to conduct site surveys and support critical IT operations.

Requirements

Position Responsibilities:

This role requires proven, hands-on experience supporting and managing live IT environments, actively working in production settings, handling live incidents, deploying configurations in real-time, and supporting end users and infrastructure in business-critical situations.

• Log incidents and requests into the ITSM platform
• Provide onsite, telephone, remote, and email support
• Perform configurations and troubleshooting of Windows Server, DNS, DHCP, VPN Clients, Group Policy, Folder Permissions, Firewalls, Printers, Office 365, Active Directory, Azure VMs, Mac workstations, Meraki firewalls, switches, and access points, and network connectivity issues
• Create, configure, and filter Group Policy Objects (GPOs) to enforce security and configuration standards across the enterprise
• Configure and manage Hyper-V and VMware virtualization environments, hosts, and VMs
• Provide technical support for Microsoft Office Applications and Office 365
• Manage email security, policies, and configuration
• Create and remove user accounts in Hybrid Active Directory and other systems, according to pre-defined templates or procedures
• Image and provision desktops/laptops for new/existing users
• Facilitate repairs with equipment vendors
• Perform Disaster Recovery testing on network infrastructure and servers
• Conduct site surveys at various locations in Manhattan, Queens, Brooklyn, and the Bronx to assess and optimize IT environments

Position Requirements:

• 2+ years of related experience
• Proven, hands-on experience supporting and managing live IT environments, including working in production settings, handling live incidents, deploying configurations in real-time, and supporting end users and infrastructure in business-critical situations
• Hands-on experience with the following technologies: Windows Desktop Platforms, Windows Server, Exchange Server, Small Business Server, Active Directory, Meraki firewalls, switches and access points, DNS and DHCP administration, Mac and Microsoft Office Applications
• Experience with SCCM and Intune
• Experience in creating, configuring, and filtering Group Policy Objects (GPOs)
• Hands-on experience with Office 365 management: user management, policy management
• Experience with Azure environment: VMs, Azure AD, Conditional Policies, MFA, Backup, and Restore
• Hands-on experience with MFA solutions. Preferred Microsoft MFA and DUO MFA
• Experience in configuring and managing Hyper-V and VMware virtualization environments, hosts, and VMs
• Up to 20% travel to other locations within the five boroughs
• A Bachelor's degree in Information Systems, Engineering, Business, or other related field and 2 years related experience, or 4 years related experience and/or training
• Strong customer service skills
• Basic network experience: subnet, VLAN, rules
• Familiar with the ticketing system (Zendesk preferred)
• Ability to work independently and in a team environment
• Strong verbal and written communication skills
• Familiarity with Mobile Device Management (Intune, JAMF) solutions is a plus, including experience in device enrollment, policy configuration, and security management

Preferred Certifications:

• CompTIA: A+, Network +
• ITIL
• Microsoft: MTA, MCSA-Office365, MCSA-Windows Server 2019, MCSA-SQL Server 2019, MCSE-Service Infrastructure

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)

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