Job Description

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer’s signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.

Job Summary

As a member of a team that provides technical support for the business operations of a nationwide corporate and manufacturing company, an Oldcastle APG IT VIP Support Analyst is responsible for installing, maintaining, and supporting client PCs and printers; troubleshooting data network and VOIP communication issues; and tracking break/fix information in a centralized incident tracking system. The structure of the team is designed with flexibility in mind, giving members of the team opportunities to undertake higher level tasks and projects.

Job Responsibilities

• Technical Support: Provide 2nd and 3rd line technical support to VIP clients and executives, ensuring prompt resolution of issues.

• System Management: Manage and troubleshoot Windows operating systems, Microsoft 365, mobile applications, and Active Directory.

• Proactive Support: Conduct regular walkthroughs to identify and address potential technical issues before they impact users.

• Incident Management: Handle and resolve complex system issues, escalating when necessary.

• Customer Service: Maintain a high level of customer service, ensuring VIP clients receive exceptional support.

• Documentation: Create and maintain detailed documentation of technical issues and resolutions.

Job Requirements

• Experience: Proven experience in technical support, particularly with VIP or executive clients.

• Technical Skills: Proficiency in Windows OS, Microsoft 365, mobile applications, and Active Directory.

• Communication: Excellent verbal and written communication skills, with the ability to explain technical issues to non-technical users.

• Problem-Solving: Strong analytical and problem-solving skills.

• Customer Focus: A customer-centric approach with a commitment to providing high-quality support.

• Experience with Mac OS, iOS, and Android OS preferred.

• Familiarity with ITIL processes and best practices preferred. 

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this  link . 

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