Job Description

Essential Functions:

Greet guests at tables, take beverage

orders, discuss chef’s specials, and take food orders. Serve beverages and food in a timely

manner. Continually checking in on the

table for beverage reorders, water glasses in need of refill, and feedback from

quests on the food. Ensuring orders are rung up on the correct member account

after obtaining their last name and member number.

The employee must be friendly,

attentive, efficient, and timely while serving in the Dining Room and Grill.

Primary Responsibilities:

While with Guests:

·

Greet

guests by name and inform them of special menu selection. Acquire accurate beverage and food orders and

see to the delivery in a timely manner.

·

Ensure

the timely delivery and service of water and bread to all guests. Hot and cold food items are your

responsibility.

·

Accurately

enter all Food & Beverage orders into the POS system in a timely manner. Offer additional items and specials using

effective suggestive selling techniques.

·

Maintain

refills for all guest beverages while continually doing quality checks at each

table you visit.

·

Deliver

accurate guest’s checks (complete with member number) in a timely manner.

Behind the Scenes

·

Maintain

efficient table maintenance (pre-bussing) for every guest and attend to all

other requested guest needs.

·

Assist

all other service team members in any capacity as needed or directed.

·

Assist

dishwasher by maintaining organization of dirty and clean service-ware.

·

Assist

with general activities such as polishing glassware and silverware, resetting

table, folding napkins, and sanitizing all workstations prior to and after each

shift.

·

Complete

all necessary opening & closing duties in a timely manner.

·

Produce

and turn in accurate and complete financial documentation and deposits (server

financial report).

Keys to Success

·

This

is a position with heavy emphasis on communication. Getting to know the members and being able to

call them by name is a huge plus. Maintaining

a positive, professional, and upbeat demeanor helps set a pleasant tone for

guests.

·

Speed

is most important just after guests are seated. 

Water glasses and bread are part of that, but beverage orders are

key. Speedy beverage orders, delivery

and follow-up orders are most important when guests arrive or when the kitchen

is backed up

·

Being

able to accurately describe standard menu items and specials is a must. The best servers describe menu items as if he

or she had prepared them, detailing cooking method, special sauces, etc. The ability to politely suggest preparation

alternatives to meet your guest’s dietary needs is important too.

·

Continual

circulation is part of the communication process. Make you’re your guests feel as if they are

your only table. Always being available

to guests, checking in on food preparation (“Is your steak medium rare?”) will

detect errors early and allow them to be corrected.

·

Serving

is a team job. If your tables are slow,

see if there are ways to help teammates. 

Covering for follow-up beverage orders, jumping in to help with food

delivery when someone else is busy help everyone and ensure guests feel the

operation is seamless.

Required Necessities

·

Pens,

server book, paper, wine opener, and name badge.

·

Upon

hiring, you are required to provide a current Maricopa County Food Handler’s

Card.

·

Uniform

with appropriate shirt provided by Tonto Verde

This job description is not “all

inclusive” and may be modified as needed. 

Additional responsibilities may be added at the discretion of Food and

Beverage Management or the General Manager.

The natural beauty is the mountains and surrounding Sonoran Desert; but the real beauty is our people. There is a friendliness in our community - embracing newcomers and creating environments and activities that are inclusive. With 700+ homes, Tonto Verde is large enough to be cost effective yet small enough to foster friendships, creating that true sense of community where you know you belong.

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