Job Description

At VIVÂMEE Hospitality we believe our teammates are the most important investment we can ever make. Benefits of this role include: career advancement opportunities, a positive/growth mindset work culture, free golf, health benefits, 401K, company purchased life-insurance, discounts on VIVÂMEE resort stays, merchandise, and meals. MOST IMPORTANTLY, we offer a community of teammates just like you. We seek to only attract: positive, driven, and caring teammates who already live by their own code of standards in alignment with our VIVÂMEE Virtues. We believe this positive culture is the greatest benefit our team can offer to new teammates. You will be welcomed here!

Summary of the Role and Responsibilities:

The Wedding & Event Sales Manager is a pivotal role that will be responsible for delivering the quality, exceptional service, and profitability of Kent Island Resort’s premium catering business. The Sales Manager will be relied upon to model our core values and teach the VIVÂMEE Virtues of Joy, Humility, and Ministry. This role will have a prominent role within Kent and will have opportunities to participate in training at other VIVÂMEE properties as required. The role of the Wedding and Events Sales Manager is to facilitate sales of weddings and events for Kent, while maximizing opportunities for additional events during a wedding weekend. Responsible for coordinating all wedding sales and related business by performing the following duties:

Responsibilities:

● Promote and portray the VIVÂMEE Values.

● Prospect, schedule and follow through with appointments for our guests to view our facilities and give an overview of our packages and Resort options.

● Determine and confirm availability of event space, lodging, and food and beverage needs.

● Sell room blocks with wedding sales

● Create proposals based on needs, interests and expectations of the wedding couple encompassing all facets of the resort.

● Close sales and all aspects of sales management.

● Write multi-layered contracts and agreements covering all aspects of a wedding/wedding weekend.

● Attend regional bridal shows.

● Collect payment from guests

● Coordinate all details leading up to and including the day of the event with the catering team.

● Prepare Event Orders for distribution. Communicate and confirm any event changes with the appropriate staff.

● Complete Event Orders with guaranteed counts, settle any financial debts or credits. Mail thank you letters along with a guest questionnaire.

● Look out for the safety of our staff and guests.

● Ensure that our guests enjoy their stay with us.

● Must be very flexible with your schedule weekend availability is required

● Works closely with our Banquet leader and his/her coordinators.

● Works as a strong team with other Sales Managers to ensure no double ballroom bookings.

● Participate in weekly Group Impact Meetings and BEO Meetings, addressing issues and concerns for stakeholder groups relative to the wedding segment.

● Daily use of Catering and CRM software to book event space and create BEO's.

● Answer questions from guests via email, including but not limited to, vendor recommendations, hotel room blocks, onsite amenities, etc.

● Build rapport and establish trust with clients and guests; ensure clients and guests feel welcome and are given prompt, friendly, and courteous service.

● Follow up with any guest complaints and ensure full resolution.

● Solicit and review client, guest and manager feedback.

● Stay current on all event trends to remain competitive within the event industry and ensure continuous improvement.

● Ensure events are executed at the highest standards set by protocol with the catering team.

● Ensure that safety and security procedures are followed.

● Works as a strong team with the Catering department to ensure a smooth transition and planning process for all guests booking at Kent.

● Assist with training and mentoring team members when necessary.

● Follow all standard operating procedures (SOPs).

● Develop vendor relationships, attend networking meetings and plan bridal events

Job Qualifications:

● Bachelor's Degree preferred and a minimum of 2 years in a supervisory/management role within the hospitality industry

● Must have a minimum 3 years in progressive leadership roles within the hospitality industry, in lieu of degree

● Demonstrated success in creating creative and practical solutions to increase employee productivity and maximize profitability

● An exceptional “eye” for detail of event execution, hospitality culture, venue conditions and required human capital skill sets

● Possess the ability to interpret financial and operating reports and plan/ budget with financial staff

● An effective communicator with excellent written and verbal skills for client, employee, vendor interactions

● Outstanding organizational skills

● A collaborator with leadership teams to optimize client experience, productivity, and financial results

● Relationship management

● Strong work ethic.

● Good interpersonal skills.

● Meticulous attention to detail.

● Self Starter

About Kent Island Resort: Kent Island Resort is a National Treasure with a history and reputation that extends across America and reaches back in time to its 1820 founding. Kent Island Resort possesses the opportunity to fully live the VIVÂMEE experience - offering guests the chance to separate from technology, experience nature, and to revive their soul. Kent offers numerous ways for guests to experience connection. We have curated culinary experiences, wine tasting events, luxurious guest rooms, hands-on workshops, music events, festivals, and connection with nature. Our Catering & Events are central to our entire business operation. We especially cherish the trust that brides and families invest in us to deliver on their holistic wedding experience. Weddings are the pinnacle expression of our mission and we seek to improve our design, delivery and overall experience for the bride as well as the entire wedding party.

The culture at Kent Island Resort is built on our shared core VIVÂMEE Virtues of: JOY, HUMILITY, & MINISTRY. JOY means that we are a true team made up of teammates who sincerely enjoy serving others and winning together. For us HUMILITY means that we recognize the infinite dignity of each other (both team members & guests) and that we seek to be helpful to everyone no matter what is asked. Additionally, we are not afraid to ask for help or admit when we make a mistake. Our version of MINISTRY means we want our hospitality to become a true gift for our guests. We have the power to transform our duties from merely a task to be completed into a means to show love for our guests. We believe this power of intentionality has the capacity to revive the souls of our guests and our team. We hire, fire, reward, and praise our team members based on these characteristics, so it is essential that candidates are inspired to grow in these VIVÂMEE virtues in order to be a part of this wonderful team.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Kent Island Resort & Golf is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, Kent may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.

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