Charity Customer Support Representative CSR Job at Rising Star Executives, Mobile, AL

MVZwUHpKOG1keXIrZFVjbGNObTc1MU05THc9PQ==
  • Rising Star Executives
  • Mobile, AL

Job Description

We are looking for a customer service oriented customer support, assist and to manage non profit marketing campaigns throughout the area. Candidates should have a fundraising spirit and philanthropic heart and will be the liaison between the charity and the public! 

The Charity Customer Support Representative will provide fundraising and donation information to the community and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Representatives and Managers are genuinely excited to help customers. They’re outgoing, engaging, patient, empathetic, and passionately communicative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. This is a social role type someone who loves to talk to people!! 

CSR Responsibilities! 

  • Identify and assess donors’ needs to achieve satisfaction
  • Generate fundraising donations and leads 
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle question, complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies in conjunction with our charity bylaws and guidelines 
  • Take the extra mile to engage donors and educate on behalf of the charity!

CSR Skills We Love! 

  • Proven customer support experience or experience as a client service representative
  • Philanthropy experience, charity experience or any form of helping others!
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Job Tags

Full time,

Similar Jobs

Aerotek

Industrial Maintenance Technician Job at Aerotek

**Job Title:** Maintenance Technician II**Shift:** Third Shift **(Thursday - Sunday, 7:30 PM - 6:00 AM)****Pay:** Starting at $28/hr (with significant growth opportunities)**Environment:** Newer facility, clean, air-conditioned workspace**Employment Type:** Full-time... 

Stanford University

Clinical Research Coordinator 2 Job at Stanford University

 ...Stanford University is seeking a Clinical Research Coordinator 2 to conduct clinical research and work independently on progressively more complex projects/assignments. Independently manage significant and key aspects of a large study or all aspects of one or more small... 

LA Clippers

Motion Graphic Designer Job at LA Clippers

The LA Clippers are seeking a Motion Graphics Designer to join our Creative Services team and support creative initiatives across the organization. In this role, you will conceptualize, design, and animate dynamic graphics and original content for use across event presentation... 

Alstom

Public Relations Coordinator 1 Job at Alstom

 ...and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time onsite Public Relations Coordinator in Jamaica, NY, US were looking for? Your future role "Take on a new challenge and apply your public relations... 

Metro One Loss Prevention Services Group (Guard Division), I...

Security Supervisor Job at Metro One Loss Prevention Services Group (Guard Division), I...

Security Supervisor Have a passion for service? Ready to build a career, not just find another job? Metro One Loss Prevention Services Group has the opportunity youve been looking for! About Us: At Metro One LPSG, we are reshaping the security industry with a dynamic...