German Customer Support Specialist Hybrid in Malta (No Phone Calls) Job at Cross Border Talents, Malta

M2xKSXpwd2hlaVQ3Y2tRbGNkcTk1MUU3Snc9PQ==
  • Cross Border Talents
  • Malta

Job Description

Looking for a New Adventure? Discover a Career in Beautiful Malta!

Looking for a fresh start in a breathtaking destination? Malta—famous for its turquoise seas, historic charm, and growing international job market—could be your next home and career move!

We’re on the lookout for a detail-driven and proactive Customer Success Specialist to join our team. If you’re adaptable, solutions-oriented, and thrive in a fast-paced environment, this role could be your perfect fit.

Role Overview:

As a Customer Support Specialist , you’ll engage with customers through email and live chat—no phone support required. Your role will involve reviewing content, ensuring platform compliance, identifying fraudulent activity, and collaborating with the team to enhance user satisfaction.

Key Responsibilities:

  • Respond to customer queries promptly via chat and email
  • Moderate user-generated content and enforce platform policies
  • Identify and manage suspicious or fraudulent behavior accurately
  • Maintain detailed and organized case documentation
  • Collaborate with internal teams to refine workflows and enhance service quality
  • Use advanced tools to deliver accurate, helpful support
  • Meet individual KPIs and contribute to team goals
  • Engage with both internal stakeholders and external client teams
  • Stay updated on moderation practices through continuous training
  • Adjust quickly to new processes, platforms, and project demands

Requirements:

  • Fluent in German (C2 level)
  • Fluent in English (B2 level)
  • EU citizenship or Maltese Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Competitive Salary: We recognize your skills and dedication
  • Performance Bonuses: Earn rewards for your achievements
  • Transportation : Convenient company transport from designated locations
  • Relocation Assistance : Smooth onboarding support
  • Career Growth : Opportunities to develop professionally
  • Hybrid Work Model : Flexible options for a better work-life balance

Excited to take the next step in your customer support journey? Apply now , and we'll connect with you soon!

Job Tags

Relocation package, Flexible hours,

Similar Jobs

Bachman's Inc.

HR Generalist / Recruiter Job at Bachman's Inc.

 ...HR Generalist / Recruiter Full Time Position: (Business hours M-F) Bachmans is committed to creating a caring environment while inspiring a passion for bringing beauty to life. Bachmans Human Resources has an opening for experienced HR Generalist... 

Moffitt Cancer Center

Clinical Research Coordinator I Job at Moffitt Cancer Center

 ...opportunity to impact lives and be a central part of a dynamic and innovative team in the fight against cancer? As a Moffitt Clinical Research Coordinator, you'll bring hope to patients by delivering tomorrow's cancer treatments today! You will have the opportunity to... 

Patel Logisitcs Inc.

Class A Fedex Ground Solo Driver Job Job at Patel Logisitcs Inc.

Class A Fedex Ground Solo Driver JobDrive roughly 400-450 miles daily. Go to the same stations everyday and just hook and unhook trailers. Pay: 1000-1200 WeeklyThis position gets youHOME EVERY DAY AND EVERY WEEKEND!Another benefit?YOU NEVER TOUCH THE FREIGHT.... 

TBC Corporation

Service and Delivery Driver Job at TBC Corporation

 ...total car care at more than 465 franchised tire and automotive service centers under Big O Tires. TBC is headquartered in Palm...  ...to talk to you! We are hiring newly experienced and seasoned delivery drivers. Our Service and Delivery Drivers are responsible for delivering... 

Welocalize

Korean Senior Linguist Job at Welocalize

 ...managing translation and copy-editing tasks ensuring high-quality linguistic deliverables for assigned projects or accounts....  ...REQUIREMENTS Education Level University degree in Translation/Applied Languages/Linguistic Studies or equivalent combination of education...