Job Description

Miracle-Ear is seeking a dedicated and compassionate individual to join our team as a Patient Care Coordinator. This vital position serves as the first point of contact for our customers, providing exceptional service both over the phone and in person, which greatly contributes to the overall satisfaction of our clients.

As a Patient Care Coordinator, you will play a key role in managing the customer journey by setting expectations and delivering a quality experience. Ideal candidates will have experience in customer service, office administration, or healthcare-related roles , although we welcome candidates from various backgrounds who are eager to help and possess strong people and organizational skills.

Key Responsibilities:

• Manage customer interactions as the first point of contact, ensuring a welcoming and informative atmosphere.
• Schedule, screen, and confirm appointments, both in-person and virtual, through effective use of phone and email communications.
• Address customer inquiries and concerns, providing resolutions or directing them to the appropriate personnel.
• Maintain accurate records and databases by updating customer information regularly.
• Communicate pertinent customer information to Hearing Care Professionals.
• Assist with collecting payments and maintaining billing records.
• Guide customers on available hearing care accessories.
• Manage walk-ins and assist customers as needed.
• Participate in community outreach and marketing initiatives to promote our services.

About Miracle-Ear:

For over 75 years, Miracle-Ear has been at the forefront of hearing aid innovation and customer care, supporting over 50 million individuals with hearing loss. With more than 1,500 retail locations across the U.S., we are committed to enhancing the quality of life of our customers through personalized solutions. Part of our mission includes giving back through the Miracle-Ear Foundation, as a portion of every hearing aid sale helps those in need within the community. We embrace diversity and foster a culture that empowers our customers to rediscover the joy of sound.

Requirements

• Proven experience in customer service or administrative roles.
• Effective communication skills for both verbal and written interactions.
• Strong organizational skills and attention to detail.
• Proficient in scheduling and using phone systems for inbound and outbound calls.
• Comfortable with technology and computer systems.
• Previous healthcare experience is a plus.
• Ability to work in a team-oriented environment.
• Empathy and a strong desire to help others.

Benefits

Paid Vacations, holidays and PTO

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