About us
LifeMD is a leader in virtual primary care, headquartered in NYC, and we're redefining how healthcare meets technology. Our vertically integrated digital care platform powers telemedicine, laboratory services, and pharmacy solutions, serving over 200 conditions across all 50 states.
Recognized as one of the fastest-growing healthcare tech companies (#166 on Deloitte Fast 500 in 2023), LifeMD is not just a healthcare company—it’s a tech company revolutionizing healthcare.
About the role
The Patient Experience, QA Analyst role will be focused on enhancing and optimizing the virtual care experience for LifeMD patients. This role focuses on designing a seamless patient journey for our telehealth platform, while ensuring quality assurance (QA) in the digital platform patients use. The ideal candidate will work cross-functionally with operations, IT, marketing, and clinical operations to improve engagement, accessibility, and overall satisfaction in patient facing interactions. In addition, this role will be responsible for providing insight through advanced analysis and distribution of patient experience data to educate teams on patient experience best practices and to support improvement initiatives.
Key Responsibilities
Patient Journey Design & Optimization:
Digital Experience & Quality Assurance (QA):
Collaboration & Continuous Improvement:
Requirements
Benefits
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